David Cantrell
Dewey,OK
Summary
Accomplished Restaurant Manager with nearly 10 years in the food service industry, advancing from Cook to General Manager. Expertise in team leadership, operations management, and customer relationship building. Demonstrates strong capabilities in improving efficiency, managing budgets, and developing motivated teams. Combines operational oversight with relationship-building skills to enhance performance and deliver exceptional customer experiences.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Sales Associate
Victra
Coffeyville, Kansas
07.2025 - Current
- Deliver customer-focused service by identifying needs, explaining solutions, and recommending appropriate products and services.
- Built professional relationships through effective communication and active listening, enhancing customer satisfaction and loyalty.
- Resolved customer concerns by identifying solutions and coordinating next steps, improving overall customer experience.
- Explain policies, procedures, and technical information clearly to customers with varying levels of product knowledge.
- Maintained accurate customer information and completed required transactions and documentation, ensuring compliance with company standards.
- Modified work tasks to align with changing business needs in a retail environment. and performance expectations in a fast-paced retail environment.
General Manager
Mazzio's
Sapulpa, OK
01.2021 - 01.2025
- Directed daily operations, managing staff, scheduling, and enhancing customer service for improved service delivery.
- Recruited, trained, and supervised employees, fostering a culture of operational excellence.
- Managed inventory, budgets, and vendor relationships to meet business goals.
- Implemented targeted strategies to boost efficiency, drive sales, and elevate customer satisfaction.
Shift Leader
Mazzio's
Collinsville, OK
01.2020 - 01.2021
- Supervised employees during shifts, promoting adherence to company standards and enhancing service quality.
- Resolved customer concerns efficiently, improving customer satisfaction and loyalty.
- Assisted in onboarding and training new staff, facilitating smoother transitions and quicker integration into the team.
Substitute Teacher
Dewey Public Schools
Dewey, OK
01.2020 - 01.2021
- Delivered instruction and managed classroom for diverse grade levels, fostering engagement and understanding.
- Maintained lesson continuity and cultivated a positive learning environment to support student success.
- Implemented lesson plans for Dewey Public Schools classrooms.
- Managed classroom behavior using district expectations and procedures.
- Supervised students during class, hall transitions, and lunch periods.
Cook
Mazzio's
Bartlesville, OK
01.2015 - 01.2020
- Prepared menu items to meet quality and consistency standards.
- Ensured cleanliness and safety standards in kitchen to support efficient operations.
- Collaborated with teammates during high-volume shifts to enhance workflow and service delivery.
Education
High School Diploma -
Dewey High School
Dewey, OK 08.2013 - 05.2017
Skills
- Product Knowledge Training
- Sales Strategy Development
- Sales Improvement Tactics
- Sales Forecasting
- Sales Performance Analysis
- Retail Operations Management
- Retail Compliance Standards
- Stock Management
- Customer Service Excellence
- Conflict Resolution and Problem Solving
- Adaptability and Multitasking
- Communication and Interpersonal Skills
Timeline
Sales Associate
Victra
07.2025 - Current
General Manager
Mazzio's
01.2021 - 01.2025
Shift Leader
Mazzio's
01.2020 - 01.2021
Substitute Teacher
Dewey Public Schools
01.2020 - 01.2021
Cook
Mazzio's
01.2015 - 01.2020
High School Diploma -
Dewey High School
08.2013 - 05.2017