Lucas Santiago
ARLINGTON
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
14
14
years of professional experience
Work History
Sales Associate
Amazon
Houston
10.2023 - 02.2026
- Assisted customers with product selection and inquiries.
- Managed inventory levels and restocked merchandise on the sales floor.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the sales area and displays.
- Provided product knowledge training to new staff members.
- Engaged in promotional activities to boost product visibility and sales.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Delivery Driver/Team Member
Papa John's Pizza
Houston
03.2022 - 04.2023
- Delivered pizzas promptly to ensure customer satisfaction.
- Maintained cleanliness and organization of delivery vehicle.
- Communicated effectively with customers during deliveries.
- Coordinated with kitchen staff to confirm order accuracy.
- Monitored inventory levels for delivery supplies and materials.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Plumber
Texas Quality Plumbing
Houston
04.2020 - 02.2022
- Installed plumbing systems in residential and commercial properties for Texas Quality Plumbing.
- Diagnosed and repaired plumbing issues using industry-standard tools and techniques.
- Collaborated with team members to ensure timely project completion and quality service.
- Conducted routine maintenance checks on plumbing systems to prevent future issues.
- Ensured compliance with local plumbing codes and regulations during installations and repairs.
Server/Barback
Yard House
Miami
03.2012 - 04.2019
- Managed food and drink orders using point-of-sale systems efficiently.
- Collaborated with kitchen staff to ensure timely order delivery.
- Monitored dining area for guest needs and satisfaction levels.
- Handled cash transactions accurately and processed payments swiftly.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
Education
Miami Dade College
Miami, FloridaSkills
- Customer engagement
- Product knowledge training
- Product knowledge
- Sales strategies
- Customer service
- Time management
- Conflict resolution
- Attention to detail
- Bilingual
- Cash handling
- Willingness to learn
- Sales expertise
- Positive attitude
- Shipping and receiving
- Heavy lifting
Timeline
Sales Associate
Amazon
10.2023 - 02.2026
Delivery Driver/Team Member
Papa John's Pizza
03.2022 - 04.2023
Plumber
Texas Quality Plumbing
04.2020 - 02.2022
Server/Barback
Yard House
03.2012 - 04.2019
Miami Dade College