Carmella Caver
Los Angeles,CA
Summary
Led security management and customer relations as a dynamic shift supervisor with over 3 years of experience.
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Meta Security
Redmond
01.2022 - Current
- Supervised officers and delegated tasks, ensuring efficient team management
- Onboarded and mentored new hires, fostering professional development
- Ensured a safe and professional environment for Meta employees and visitors through exceptional customer service and client relations
- Managed access control systems, visitor management, and security technology across a large corporate campus
- Responded to incidents and emergencies, coordinated with local authorities, and led on-site investigations
- De-escalated situations and resolved disputes effectively through crisis and conflict management
- Communicated with staff and clients in a clear, calm, and professional manner
- Oversaw scheduling and daily post assignments for security personnel
Evergreen Front Desk
Evergreen Hospital And Medical Center
Kirkland, WA
11.2020 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new
- Handled important financial accounts with customers
- Introduced a new system to the workplace for dealing with high volume accounts
Facility Coordinator
Ericsson
Bellevue, WA
2019 - 2021
- Coordinated maintenance schedules to ensure optimal facility operations.
- Managed vendor relationships, negotiating contracts for cost-effective service delivery.
- Implemented safety protocols, enhancing workplace compliance and employee security.
- Streamlined space utilization, improving operational efficiency within facilities.
Front Desk Services
Front Desk Services
Bellevue
01.2019 - 03.2020
- Assisted with multiple customer accounts, ensuring efficient service delivery
- Facilitated communication between managers, booking agencies, and clients to streamline operations
- Managed phone communications as the public representative for the hotel
- Collaborated with customers to enhance their experience and assist with any inquiries
- Oversaw extended-stay billing cycles to maintain accurate accounts
- Processed payments, refunds, and ensured accurate folio balances for guests
Education
Bachelors - Communication
Washington State University
Pullman05.2019
Skills
- MS Office
- QuickBooks
- Data Management
- Product knowledge
- Skilled problem solver
- Team Leadership
- Conflict resolution
- Decision Making
- Communication skills
- CPR certified
- MAST certificate
Certification
CPR
Food handlers permit
Timeline
Shift Supervisor
Meta Security
01.2022 - Current
Evergreen Front Desk
Evergreen Hospital And Medical Center
11.2020 - 10.2022
Front Desk Services
Front Desk Services
01.2019 - 03.2020
Bachelors - Communication
Washington State University
Facility Coordinator
Ericsson
2019 - 2021