David Castro
Glendale
Summary
Efficient and reliable Shift Supervisor at Del Taco with a unmatched expertise in team leadership and customer satisfaction. Proficient in training and mentoring staff, ensuring excellence of operation during peak hours and critical moments. Skilled in cash handling and problem-solving, consistently resolving issues while maintaining a positive environment. Committed to strengthening team performance and service quality to maintain superior service and efficiency. Seasoned in creating compromises if desired product is not available and employing sales tactics to up and cross sell to bring in more money
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Hot Topic
06.2025 - Current
- Provided positive first impressions by greeting new and returning customers
- Filled customer requests by finding alternate sizes or products if others are unavailable
- informed clients of current promotional offerings and products using persuasive sales tactics
- Refreshed stock and restocked shelves to maintain product availability and store appearance.
- Built customer loyalty and retention by delivering exceptional shopping experiences
Shift Supervisor
Del Taco
05.2023 - Current
- Maintained seamless operations during peak hours by strategically managing resources and staff attention.
- Trained new employees and maintained supervision on them until they were on par with experienced employees
- Managed cash handling procedures such as counting cash in registers, accounting for money through electronic pos systems, and ensuring zero discrepancies between safe and registers being in charge of over $1500 a day.
- Completed store opening and closing procedures and balancing tills.
- Resolved customer complaints and issues by offering optimal solutions to maintain good nature for both parties.
- Troubleshot equipment such as POS and mechanical systems.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Ironwood Highschool
Phoenix, Az05-2026
Skills
- Multi-tasking strength
- Upselling and cross selling
- Sales strategiesunderstanding
- Exceptional customer service
- Calm nature
- Cash handling
Certification
Servsafe manager level certification
Skill Application
I have had almost 3 years of work experience in both retail and food, both of which are environments where customer service quality is vital to customer satisfaction and retention. Through my experience I am certain I will be able to apply myself to any role assigned to me.
Timeline
Sales Associate
Hot Topic
06.2025 - Current
Shift Supervisor
Del Taco
05.2023 - Current
High School Diploma -
Ironwood Highschool