David Cavan
Plymouth,MI
Summary
Refusing to let AI write my bio, I am a 40-year-old human man, born in Detroit, MI, with a dream. Having been at my current employer for going on 13 years, I am ready for a new opportunity, and a new chapter in my book of life. Having done a mix of sales, project management, customer service, and high-level management, I am uniquely qualified for a vast number of jobs. A Swiss Army knife, if you will. I am efficient, punctual, and dependable, and I do not get flustered under pressure.
Overview
15
15
years of professional experience
Work History
Director of Operations
Tech Tool Supply
Plymouth, MI
05.2012 - Current
- Lead multiple teams (Sales, Warehouse) in the daily operations, ensuring orders are processed in an efficient, timely manner.
- Resolved customer service issues in a timely manner (via phone and email), while maintaining high levels of customer satisfaction.
- Implemented new software to handle the changing shipping dynamic post-COVID, saving money and time, while boosting our overall profits.
- Contributed to organizational strategic direction to improve products and services. Specifically, new product introduction and a proactive approach to customer service.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Starting at TTS as inside sales, as well as 2 years at Guitar Center in my early twenties, I have a vast knowledge of the psychology of sales, how to read people, and adapt to changing dynamics in any environment.
- As a former professional musician and DJ, I have vast experience in bookkeeping, time management, multitasking, and interpersonal communication with all walks of life.
Project Coordinator
The Armadillo Group
Northville, MI
03.2010 - 04.2012
- Managed communication channels between various teams involved in the execution of complex projects.
- Our main client was a Fortune 500 company, as their primary regional floor care specialist. Specifically, for new and remodeled stores that were considered high priority.
- Developed and maintained project plans, schedules and budgets to ensure successful completion of projects. Having a very limited budget and large scope of jobs that needed to be done, using my creative problem solving was invaluable
- I was on call 24/7 for any issues that happened in the field, as many of the floor care services took place overnight, when the store was closed.
- Coordinated with internal departments as well as external vendors/field crews to ensure successful completion of tasks.
Education
Associate of Arts - Liberal Arts
Schoolcraft College
Livonia, MISkills
- Project management
- Software implementation
- Customer service
- Creative problem solving
- Client relations
- Operational efficiency
- Operations oversight
- Conflict resolution
- Active listening
Timeline
Director of Operations
Tech Tool Supply
05.2012 - Current
Project Coordinator
The Armadillo Group
03.2010 - 04.2012
Associate of Arts - Liberal Arts
Schoolcraft College
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