David Cavan
Tech Tool Supply
Plymouth,MI
16
years of professional experience
Having been at my current employer for over 14 years, I am ready for a new opportunity, and a new chapter in my book of life. Having done a mix of sales, project management, customer service, and high-level management, I am uniquely qualified for a vast number of jobs. A Swiss Army knife, if you will. I am efficient, punctual, and dependable, and I do not get flustered under pressure.
Work History
Director of Operations
14 Years 1 Month- Led sales and warehouse teams in daily operations, ensuring efficient and timely order processing.
- Resolved customer service issues via phone and email, maintaining high customer satisfaction levels.
- Contributed to organizational strategic direction to improve products and services. Specifically, new product introduction and a proactive approach to customer service.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Enhanced customer service through policy and procedural changes, improving overall satisfaction.
- Starting at TTS as inside sales, as well as 2 years at Guitar Center in my early twenties, I have a vast knowledge of the psychology of sales, how to read people, and adapt to changing dynamics in any environment.
Project Coordinator
2 Years 1 Month- Facilitated communication between teams to enhance collaboration and streamline execution of complex projects.
- Coordinated with internal departments as well as external vendors/field crews to ensure successful completion of tasks.
- Managed communication channels between various teams involved in the execution of complex projects.
- Managed on-call support for field issues during overnight operations.
- Coordinated efforts with internal departments and external vendors/field crews to drive successful completion of project tasks.
Education
No Degree - Business Management
Skills
Project management
Operations oversight
Software implementation
Operational efficiency
Client relations
Process optimization
Customer service
Creative problem solving
Conflict resolution
Active listening
Timeline
Director of Operations
Tech Tool Supply
05.2012 - 06.2026Read More
Project Coordinator
The Armadillo Group
03.2010 - 04.2012Read More
Schoolcraft College
No Degree from Business Management
Read More