Lori Wilson
Ruston,LA
Summary
Highly skilled Front Office Administrator with a broad experience in managing all aspects of front office administration, including handling correspondence, scheduling appointments, and providing outstanding customer service. Strong problem-solving skills coupled with the ability to manage multiple tasks simultaneously while maintaining professionalism and courtesy. Demonstrated impact on improving organizational efficiency through streamlining office operations and implementing procedural improvements.
Overview
22
22
years of professional experience
Work History
Front Desk Agent
America's Best Value Inn
Satellite Beach, Florida
04.2018 - 09.2020
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
Telephone Operator
Shreveport Internal Medicine
Shreveport, Louisiana
06.2009 - 04.2018
- Resolved customer questions quickly through strong problem-solving skills.
- Supported customers while navigating multiple computer systems during phone calls.
- Answered incoming calls and routed each call to correct department or staff member.
- Built professional relationships with employees and clients through attentive customer service.
- Scheduled patient appointments and updated visit details in medical records.
- Scanned and indexed patient files into EMR filing systems.
- Used various software programs for appointment scheduling.
- Protected patient information according to HIPAA regulations.
- Processed and prepared patient referrals.
- Contacted patients for appointment verification, confirmed scheduled visits, and collected additional details.
Switchboard Operator
Gastrointestinal Specialists LLC
Shreveport, Louisiana
01.2008 - 06.2009
- Scheduled appointments using office phone and scheduling software.
- Answered incoming calls and routed callers to correct departments, personnel, or outside lines.
- Processed incoming and outgoing mail, packages, and deliveries.
- Resolved customer complaints calmly and professionally.
- Handled confidential information with discretion and professionalism.
- Maintained clean work area and organized supplies throughout shift.
- Completed general administrative duties, including filing documents and photocopying materials.
- Contacted patients to confirm upcoming appointments and collect additional details.
- Supported office efficiency through filing, photocopying, and other administrative duties.
- Improved record accuracy by scanning and indexing patient information in EMR systems.
- Strengthened office operations by assisting personnel as needed.
Assistant Office Manager
City of Bossier Parks and Recreation
Bossier City, Louisiana
01.1999 - 01.2008
- Managed office operations for City parks and recreation administrative support.
- Scheduled staff calendars, meetings, and facility reservations for recreation programs.
- Assisted payroll, timesheets, and attendance reporting for department staff.
- Answered resident inquiries about parks, programs, and facility use.
- Developed, implemented and maintained systems for the filing of records, reports and documents.
- Resolved issues in a timely manner while maintaining excellent customer service standards.
- Performed data entry, maintained accurate records, and updated databases.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Provided administrative support to the Office Manager and other staff members.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Handled incoming calls and directed callers to appropriate department or employee.
- Developed strong professional relationships with employees and clients through effective customer service skills.
- Ensured accurate financial tracking of all transactions related to City parks and recreational activities. and payments for all City Parks and Recreational programs.
Education
Parkway High School
Bossier City, LaSkills
- Customer service
- Problem solving
- Front desk management
- Credit and cash payments
- File management
- Multitasking capacity
- Teamwork
- Appointment scheduling
- Reservation systems
- Multi-telephone line operations
- Data entry
- Meticulous and organized
Timeline
Front Desk Agent
America's Best Value Inn
04.2018 - 09.2020
Telephone Operator
Shreveport Internal Medicine
06.2009 - 04.2018
Switchboard Operator
Gastrointestinal Specialists LLC
01.2008 - 06.2009
Assistant Office Manager
City of Bossier Parks and Recreation
01.1999 - 01.2008
Parkway High School