David Cerritelli
Ponchatoula,LA
Summary
Results-driven Business Development Manager with proven success in KPI tracking, process improvement, and customer relationship management. Expertise in training development and team leadership to enhance customer engagement and drive business growth.
Overview
39
39
years of professional experience
Work History
Business Development Manager
Ralph Sellers Auto Group
Gonzales , LA
05.2024 - Current
- Determined business development opportunities and implemented effective strategy for appointment creation/show/close.
- Implemented CRM strategies/work flows to improve customer engagement and retention. Created appropriate email/text templates
- Held comprehensive training sessions for staff to improve lead response quality.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Participated in weekly meetings with executive leadership team members to track KPI achievement
BDC, CX and Training Coordinator
Bergeron Automotive
Metairie, Louisiana
02.2021 - 05.2024
- Ensured CX KPIs exceeded Corporate standards
- Developed Customer Experience processes for Sales and Service Departments
- Ensured KPIs in Appointment creation, show and close exceeded industry norms
- Monitored follow-up quality from BD agents and sales team to enhance customer engagement.
- Recruited and managed BDC agents to ensure operational efficiency.
- Monitored and evaluated training activities to assess program effectiveness.
- Scheduled classes based on availability of classrooms, equipment or instructors.
Automotive BDC Director
Crown Buick GMC
Metairie, Louisiana
08.2019 - 02.2021
- Collaborated with senior leadership to set long-term objectives for the company.
- Ensured Lead Response time, and other major KPIs were met
- Recruited, trained, supervised, evaluated and mentored staff members.
- Assessed employee performance against established benchmarks or targets.
- Implemented systems for tracking progress on key initiatives or projects.
- Established relationships with vendors for vehicle procurement and service partnerships.
Education
Bachelor of Arts - Business Administration
Florida State University
Tallahassee, FL05-1984
Skills
- Business development
- CRM software management
- Customer relationship management
- Sales tracking
- Pipeline management
- KPI tracking
- Performance metrics
- Data analysis
- Process improvement
- Training development
- Team leadership
- Relationship building
Timeline
Business Development Manager
Ralph Sellers Auto Group
05.2024 - Current
BDC, CX and Training Coordinator
Bergeron Automotive
02.2021 - 05.2024
Automotive BDC Director
Crown Buick GMC
08.2019 - 02.2021
Bachelor of Arts - Business Administration
Florida State University