David Champion
Fresno,CA
Summary
Results-driven Store Manager with over 10 years of experience in team supervision and customer service. Led staff coverage and maintained service standards to enhance productivity. Developed inventory control measures and ensured compliance with food safety regulations. Fostered collaboration among team members to resolve customer concerns and support store goals.
Overview
2
2
Languages
2
2
years of post-secondary education
15
15
years of professional experience
Work History
Shift Leader
Starbucks
Fresno
05.2015 - Current
- Led store shifts and coordinated barista coverage across service stations.
- Supervised employees to ensure high productivity and exceptional customer service.
- Coached partners on beverage recipes, service standards, and drink quality.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer concerns and supported positive café experiences.
- Opened and closed the store using Starbucks safety and store procedures.
- Managed product restocking, inventory checks, and milk and coffee supplies.
- Enforced food safety, cleanliness, and compliance across front-of-house areas.
- Delegated tasks to staff, promoting an organized and efficient work environment.
- Monitored employee performance for adherence to company policies and procedures.
- Verified that cash management procedures were completed to company standards.
- Helped colleagues meet company and personal goals through collaboration.
Jamba juice
Manager(shift and store manager)
San Francisco, California
01.2012 - 02.2015
- Managed all levels of store operations including: hiring, employee separation, product ordering, open and closing the store, reviewing cost of goods reports and inventory management, frequent meetings with district and regional managers regarding store operations.
- Achieved high customer satisfaction by implementing creative solutions to address issues.
- Proposed innovative ideas and solutions that improved team collaboration and effectiveness.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Executed day-to-day duties with accuracy and efficiency to support smooth store operations.
Education
Bachelor of Science - Biological Sciences
California State University, East Bay
Hayward, CA 09.2011 - 09.2013
Fred C. Beyer High School
Modesto, CACastro Valley High School
Castro Valley, CASkills
- Store operations
- Inventory control
- Cash handling
- Food safety
- Team supervision
- Performance metrics
- Customer service focus
- Beverage equipment maintenance
- Problem solving
- Clear communication
- Conflict resolution
- Teamwork
- Team motivation
- Attention to detail
- Flexibility when posed with problems
Languages
English
Professional
German
Elementary
Affiliations
- Minor coding and software experience. Used Ruby script to make games as a hobby.
- Gardening
References
References available upon request.
Timeline
Shift Leader
Starbucks
05.2015 - Current
Jamba juice
Manager(shift and store manager)
01.2012 - 02.2015
Bachelor of Science - Biological Sciences
California State University, East Bay
09.2011 - 09.2013
Fred C. Beyer High School
Castro Valley High School