David Chenet
Pingree Grove,Illinois
Summary
Accomplished professional with a degree in Bachelor of Science in Computer Engineering from DeVry University. I am seeking a position with a growing organization where I can learn and make a positive impact in all aspects of an organization. Proficient in providing primary technical support and providing technical solutions to help foster partnerships and contributing to key technical processes.
Overview
6
6
years of professional experience
Work History
Configuration Specialist
RSI
Pembroke, MA
01.2023 - Current
- Developed, documented and revised system design procedures and quality standards.
- Developed and managed project plans while providing status updates to management.
- Troubleshot program and system malfunctions to restore normal functioning.
- Tested, maintained and monitored computer programs and systems.
- Prepared and presented technical proposals for clients.
- Assisted on various projects that supported my career such as data conversion, data analytics and more.
IT Support Specialist
Accurate Personnel LLC
Schaumburg, Illinois
08.2022 - 11.2022
- Managed new hire equipment regarding properly setting up, troubleshoting, and creating of accounts for logins on various platforms
- Maintained system performance and assisted internal employees on day-to-day basis of IT issues such as networking, access to platforms, and hardware support through Zendesk ticket system
- Organized and Maintained IT equipment throughout company
- This included travel to other branches for inventory check, wire maintenance, and network management
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved
- Met client expectation by maintaining relationships and meeting client financial budgets with software expectations
Account Manager
Paylocity
Schaumburg, Illinois
03.2021 - 07.2022
- Resolved client payroll and HR system issues and retained clients by providing outstanding customer service through basic knowledge by effectively leveraging available resources and prioritizing issues
- Served as the primary point of contact in all matters relating to client concerns and needs to build and strengthen relationships to achieve long-term partnerships
- Determined charges for services requested, collect deposits or payments, or arrange for billing
- Worked with sales teams to develop strategic plans to ensure performance indicators are being met
Personal Virtual Assistant
Recipe Revolution
Chicago, Illinois
04.2019 - 07.2019
- Developed thorough understanding of our products and service offerings to better cross-sell to clients, Managed social media accounts including monthly planning, content management to increase engagement
- Developed deep understanding of customer journeys, product offerings, and marketing technology to improve overall performance
- Optimized customer acquisition, retention, average order value, and lifetime lead value at each stage of the marketing funnel lifecycle
- Assisted in consumer research for Amazon market and Recipe Revolution retail products
- Prepared cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
Education
Bachelor of Science - Computer Engineering
troubleshootingPaylocityPowerBIDeVry University
07.2022
Certification Amazon Web Service Cloud Practitioner In progress: Cisco Certified Network Associate (CCNA) -
Skills
- Java, JavaScript, SQL, XML/HTML, PowerBI, CSS, C, C, Net, Perl
- Software: Eclipse, NetBeans, Microsoft Office 365 Google Suite Services, and (Google Admin Console)
- Operating Systems: Windows 10/11, Windows Server 2016/2019, and Linux
- Detailed-oriented, organized, analytical with exceptional problem-solving skills
- Project Documentation
- System performance assessments
- Help desk end user support
- Budgeting prioritization and maintenance
- Cost-benefit analysis
- Strategic planning and review
- Technical support background including
- Software, hardware maintenance, hardware
- Upgrades, and technical troubleshooting
- Data Extraction
- Data Management
Timeline
Configuration Specialist
RSI
01.2023 - Current
IT Support Specialist
Accurate Personnel LLC
08.2022 - 11.2022
Account Manager
Paylocity
03.2021 - 07.2022
Personal Virtual Assistant
Recipe Revolution
04.2019 - 07.2019
Bachelor of Science - Computer Engineering
troubleshootingPaylocityPowerBIDeVry University
Certification Amazon Web Service Cloud Practitioner In progress: Cisco Certified Network Associate (CCNA) -
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