David Chicas
Aliso Viejo,CA
Summary
Driven by a results-focused approach, I significantly enhanced system performance and customer satisfaction at Ameriprise Financial Services through expert troubleshooting and proactive issue resolution. My background includes advanced skills in computer assembly, remote support, and exceptional customer service, demonstrating a proven ability to manage high call volumes and complex technical issues with efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Field Technology Specialist
Ameriprise Financial Services
05.2006 - 09.2024
- Supported 500+ end users throughout all Southern and Northern CA, NV, HI and AZ.
- Optimized system performance through routine maintenance tasks and proactive issue resolution.
- Logged updates on support tickets to communicate status to users and managers.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Played an instrumental role in streamlining communication channels between different departments through efficient utilization of collaboration tools.
- Manage the installations of new machines for new recruits, staff and leaders.
- Improved customer satisfaction by providing timely and effective technology support.
- Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
- Delivered desktop support via Bomgar remote software for troubleshooting end user issues. Troubleshooted network problems whether it was with MFD Canon or general network problems.
Computer Techncian
Amerilink
07.2001 - 05.2006
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Was promoted to go and be a offsite tech for Yorba Linda School district. Main job was to go to different schools and complete work orders, re-image school lab machines that consisted of 20+ plus for students.
Computer Helpdesk Technician
Linksys
04.1998 - 12.2000
- Managed high call volumes, prioritizing tasks to ensure timely responses and resolutions for all inquiries.
- Manage calls to help clients with their Wireless device setup or troubleshoot their connection issues
- Managed high levels of call flow and responded to technical support needs.
Education
A+ Certified, MCP Certified - Computer Installation And Repair Technology
CEI
Los Angeles01.1999
High School Diploma -
Alexander Hamilton Senior High School
Los Angeles, CA06.1995
Skills
- Computer Assembly
- Desktop and laptop installations
- Computer Troubleshooting
- Installation and Repair
- Customer Service
- Printers and Peripherals Installation
- Remote Support
- Wireless Network Setup
- Help Desk Experience
- Help Desk Support
Certification
- CompTIA Certification
- MCP
Languages
Spanish
Full Professional
Timeline
Field Technology Specialist
Ameriprise Financial Services
05.2006 - 09.2024
Computer Techncian
Amerilink
07.2001 - 05.2006
Computer Helpdesk Technician
Linksys
04.1998 - 12.2000
A+ Certified, MCP Certified - Computer Installation And Repair Technology
CEI
High School Diploma -
Alexander Hamilton Senior High School
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