Versatile healthcare professional with expertise in physical therapy, medical office administration, and patient care. Skilled in administering injections, coordinating appointments, and supporting rehabilitation treatments. Background in customer service and team training, enhanced by a degree in Sports and Exercise Science. Strong communicator with proven ability to build relationships and solve complex problems.
Work History
Physical Therapy / Chiropractic Technician
3 Months
Illinois Back Institute | 07.2026 - Current
Assist patients with therapeutic exercises, stretching, strengthening activities, and rehabilitation treatments under provider direction.
Set up and assisted with therapeutic equipment, including traction machines, enhancing effectiveness of prescribed treatment plans.
Documented therapy sessions, treatment activities, and patient progress, ensuring accurate clinical records for insurance billing.
Prepared treatment areas and equipment, monitored patients during treatments, and communicated concerns to healthcare providers, ensuring patient safety and care quality.
Support patient flow, treatment preparation, and communication between patients and clinical staff.
Medical Assistant
2 Months
Niwa Aesthetics and Wellness | 05.2026 - 07.2026
Administered injections to patients as part of prescribed treatments, following provider instructions and applicable clinical safety protocols.
Prepared patients and treatment areas for appointments and supported providers with assigned clinical tasks.
Administered injections to patients following provider instructions and clinical safety protocols.
Oversaw daily operations of men's health and hormone therapy division, coordinating patient scheduling, optimizing treatment workflows, maintaining accurate documentation, and facilitating communication between patients and healthcare providers.
Coordinated appointments, cancellations, rescheduling, and follow-up communications to support efficient clinic operations.
Coordinated appointments, cancellations, rescheduling, and follow-up communications to enhance clinic operations and improve patient experience.
Server / Bartender / Trainer
4 Years 6 Months
Bar Louie | 06.2021 - 12.2025
Delivered high-quality service in a fast-pace, high-volume bar environment during peak hours and special events while maintaining accuracy, compliance, and customer satisfaction.
Prepared cocktails, beer, and wine while maintaining consistency, speed, and presentation standards.
Managed bar inventory, restocking, and organization.
Trained new bartenders on drink preparation, sanitation, and customer engagement.
Complete opening and closing duties including cash handling, sales reports, and inventory counts.
Server / Bartender / Trainer
2 Years 6 Months
Cooper's Hawk | 06.2021 - 12.2023
Delivered attentive food and beverage service, ensuring a professional and welcoming guest experience.
Coordinated with team members to effectively respond to customer requests, enhancing overall service speed.
Trained team members in service standards and restaurant procedures, fostering a consistent and high-quality guest experience.
Office Assistant / Rehabilitation Aide
4 Years 10 Months
Ascension St. Joseph Hospital | 05.2016 - 03.2021
Facilitated rehabilitation services and streamlined daily operations in healthcare environment.
Managed insurance authorizations, eligibility, verification, and denial claims.
Supported clinician with patient records, treatment plans, and care coordination.
Coordinated patient intake, scheduling, and documentation, ensuring compliance with HIPAA regulations.
Oversaw insurance authorizations, eligibility, verification, and denial claims to maintain accuracy and efficiency.
Supported clinicians with patient records, treatment plans, and care coordination.
Assisted with onboarding and training of new employees
Sales Lead Manager
6 Years 6 Months
Aeropostale | 10.2010 - 04.2017
Supported retail sales operations by guiding customers to products that fulfilled their needs.
Assisted with team leadership and employee support while managing daily store operations and merchandise presentation.
Built customer relationships through effective product knowledge, communication, and service-oriented sales.
Education
Bachelor of Science - Sports and Exercise Science
Wisconsin Lutheran College | Milwaukee, Wisconsin | 05.2016
Skills
Physical Therapy and Chiropractic Support
Therapeutic Exercise
Rehabilitation services coordination
Injection Administration
Rehabilitation Equipment
Clinical record management
Insurance billing management
Patient Scheduling
Patient Assistance
Patient Engagement
Patient Advocacy
Medical Office Administration
Clinical Assistance
Operational workflow management
Patient Care
Certification
Basic Life Support (BLS), Personal Trainer Certification, Nutrition Certification
Timeline
Physical Therapy / Chiropractic Technician
Illinois Back Institute
07.2026 - CurrentRead More
Medical Assistant
Niwa Aesthetics and Wellness
05.2026 - 07.2026Read More
Server / Bartender / Trainer
Bar Louie
06.2021 - 12.2025Read More
Server / Bartender / Trainer
Cooper's Hawk
06.2021 - 12.2023Read More
Office Assistant / Rehabilitation Aide
Ascension St. Joseph Hospital
05.2016 - 03.2021Read More
Sales Lead Manager
Aeropostale
10.2010 - 04.2017Read More
Wisconsin Lutheran College
Bachelor of Science from Sports and Exercise Science