Dynamic General Manager with a proven track record in operations management, team building, and customer relations. Expertise in problem resolution and training, committed to enhancing service delivery and driving operational efficiency.
Overview
8
8
years of professional experience
Work History
General Manager
TA Truck Service
Jacksonville, FL
01.2026 - Current
Oversaw daily operations to enhance service delivery and customer satisfaction.
Implemented operational changes to improve workflow efficiency and reduce downtime.
Coordinated staff schedules to ensure adequate coverage during peak hours.
Developed training materials for new employees to facilitate onboarding processes.
Monitored inventory levels and managed supply chain logistics for optimal stock availability.
Analyzed performance metrics to identify areas for process improvement and cost reduction.
Owner/Operator
Walkers Construction
Lake Butler, FL
09.2022 - 11.2025
Directed daily operations, ensuring efficient project completion and resource management.
Developed and implemented safety protocols, enhancing site safety standards.
Managed subcontractor coordination, optimizing workflow and communication across teams.
Streamlined procurement processes, reducing material costs through strategic vendor negotiations.
Mentored junior staff, fostering skill development and promoting workplace collaboration.
Oversaw quality control measures, ensuring compliance with industry regulations and client specifications.
Cultivated client relationships, resulting in repeat business and positive referrals within the community.
General Manager
Burger King
Ashland City, TN
06.2020 - 08.2021
Established communication protocols between departments to streamline information sharing.
Maintained compliance with safety regulations and industry standards throughout operations.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Formulated policies and procedures to streamline operations.
Assistant General Manager
Burger King
Nashville, TN
03.2019 - 06.2020
Led team in daily operations, ensuring compliance with health and safety regulations.
Developed training programs for new hires, enhancing onboarding efficiency and staff retention.
Analyzed sales data to optimize inventory management and reduce waste in food supplies.
Implemented customer feedback systems, improving service quality and satisfaction ratings.
Assistant General Manager
KFC
Goodlettsville, TN
12.2018 - 05.2019
Coordinated scheduling for staff, balancing labor costs with operational needs effectively.
Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance.
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Shift Leader
Taco Bell
Hendersonville, TN
08.2018 - 12.2018
Supervised team members to ensure efficient service during peak hours.
Trained new staff on operational procedures and customer service standards.
Implemented inventory management practices to reduce waste and improve stock accuracy.
Ensured compliance with health and safety regulations for food handling and preparation.
Resolved customer complaints promptly to enhance satisfaction and loyalty.
Coordinated shift schedules to optimize staffing levels based on demand fluctuations.