Family man, husband, and father of 1 daughter with another daughter on the way!
Guitarist and amateur music creator!
Computer gamer nerd!
David Cook
Royse City
Summary
Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.
Enthusiastic about enhancing technical expertise and ensuring high-quality service delivery.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
Work History
Computer Technician II
Greenville ISD
09.2018 - Current
- Provided in-person and remote support for end-users.
- Performed operating system and software deployments as well as correcting software problems.
- Replaced/repaired PC, laptop, and Chromebook devices as well as peripherals, such as monitors, networking equipment, printers, and more.
- Performed Active Directory tasks such as user password resets, adding or moving domain machines to correct OUs.
- Managed fobs and door/gate access for employees.
- Managed camera system and user profiles within the camera system.
- Managed bell, alarm, and announcement systems.
- Set up AV equipment, such as projectors, sound systems, and microphones for use in meetings and presentations.
- Installed new network drops or other cabling inside buildings, as well as replacing faulty or outdated cabling.
- Added or removed new printers to the network through print management.
Field Technician
Spectrum
03.2015 - 09.2018
- Installing cable TV/internet for residential customers.
- Troubleshooting existing customers service problems.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Monitoring signal strength and other attributes to determine quality level and identifying signal errors.
- Delivered high-quality work by diligently following standard operating procedures and following PPE safety policies.
Education
Associate of Science - Computer Network Administration
El Centro College
Dallas, TX05-2019
Skills
- Always providing friendly, respectful and effective user assistance
- Possesses strong analytical troubleshooting ability
- Enthusiastic about developing new technical expertise
- Maintains excellent verbal and written communication skills
Interests
Timeline
Computer Technician II
Greenville ISD
09.2018 - Current
Field Technician
Spectrum
03.2015 - 09.2018
Associate of Science - Computer Network Administration
El Centro College
Similar Profiles
Wesley LucasWesley Lucas
8th Grade ELA Teacher at Greenville ISD8th Grade ELA Teacher at Greenville ISD
Jordyn SharpJordyn Sharp
High School PE at Greenville ISDHigh School PE at Greenville ISD
Courtney PorterCourtney Porter
Elementary Classroom Teacher at Greenville ISDElementary Classroom Teacher at Greenville ISD