David Copertino
Lisle
Summary
Organized and detail-oriented Casualty Adjuster dedicated to improving efficiency, productivity, and profitability through continuous process improvement. Proven history of leveraging excellent negotiation skills to facilitate settlements.
Overview
10
10
years of professional experience
Work History
Represented Litigation Casualty Adjuster
Allstate Insurance
03.2017 - Current
- Negotiated favorable moderate and complex injury settlements with plaintiff counsel, avoiding or minimizing litigation costs.
- Thoroughly evaluated bodily injury claims while creating detailed negotiation strategies.
- Optimized workload efficiency through prioritization of tasks based on claim complexity and time sensitivity.
- Participated in mediation sessions and pretrials leading to cost-effective resolutions.
- Improved negotiation strategies for settlements with effective communication and persuasive tactics.
- Developed strong rapport with attorneys throughout years of experience.
Unrepresented Casualty Adjuster
Allstate Insurance
02.2016 - 03.2017
- Negotiated cost-effective settlements with claimants by leveraging strong interpersonal skills and industry expertise.
- Improved claim resolution times by efficiently investigating and evaluating casualty insurance claims.
- Enhanced customer satisfaction with thorough claim investigations and prompt settlement negotiations.
- Developed rapport with customers by providing clear communication and updates on claim status.
Liability Claims Adjuster
Allstate Insurance
09.2014 - 02.2016
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Enhanced customer satisfaction by providing timely updates on claim status and addressing concerns promptly.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
Student Finance Advisor
DeVry University
11.2013 - 09.2014
- Improved communication between students and the finance department by developing easy-to-use online resources and tools.
- Advised students on available scholarships, assisting them in submitting applications and increasing award amounts.
- Provided excellent customer service experience to internal and external customers.
- Traveled nationally to provide campus support
Education
Bachelor of Arts in Psychology -
University of Illinois At Chicago
Chicago, IL05.2013
Minor in Sociology -
University of Illinois At Chicago
Chicago, IL05.2013
Associate of Arts -
College of DuPage
Glen Ellyn, IL05.2011
Skills
- Litigation Management
- Settlement Negotiation
- Bodily Injury Evaluation
- Risk Assessment & Analysis
- Liability Investigation & Analysis
- Settlement Strategies
- Coverage Assessment
- Organizational
- Interpersonal Communication
- Oral & Written Communication
Timeline
Represented Litigation Casualty Adjuster
Allstate Insurance
03.2017 - Current
Unrepresented Casualty Adjuster
Allstate Insurance
02.2016 - 03.2017
Liability Claims Adjuster
Allstate Insurance
09.2014 - 02.2016
Student Finance Advisor
DeVry University
11.2013 - 09.2014
Bachelor of Arts in Psychology -
University of Illinois At Chicago
Minor in Sociology -
University of Illinois At Chicago
Associate of Arts -
College of DuPage