David Coral
Summary
Results-driven communications professional with a proven track record in corporate messaging, internal communications, stakeholder engagement, and content creation. Experienced in developing and implementing high-impact communication strategies that drive organizational alignment. Skilled in crafting compelling messaging and leveraging digital platforms to effectively reach target audiences. Strong background in handling sensitive information and supporting executive leadership with strategic communication efforts, ensuring seamless execution of key initiatives.
Overview
10
10
years of professional experience
Work History
Guest Relations Coordinator
The Walt Disney Company
06.2022 - 12.2023
- Conducted thorough research and analysis of customer inquiry based on company policies
- Responsible for troubleshooting and resolving complex and sensitive user issues related to company email service, and application
- Utilize multiple computer systems and software including Avaya, Guest Service Suite, and Galaxy to deliver the best possible solution
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
Patient Communications Coordinator
UCSF Medical Center
08.2019 - 07.2021
- Implemented diet restriction protocols to assess and provide tailored recommendations to patients
- Assessed patient limitations and provided guidance to promote adherence to dietary plans, resulting in improved health outcomes
- Led program development initiatives encompassing planning, execution, and coordination to drive growth in international and domestic patient volumes, as well as executive health referrals and outreach efforts
- Uphold confidentiality and privacy standards regarding Protected Health Information and sensitive personal data
- Provided dietary support to patients in both English and Spanish, facilitating inclusive care and enhancing patient satisfaction
- Knowledge of EPIC health management system, and medical center organizations, policies, procedures and form
Marketing and Community Outreach Coordinator
San Francisco State University
02.2019 - 05.2021
- Served as a liaison between the organization and key stakeholders, fostering trust through open communication and transparent decision-making processes.
- Advocated for underrepresented populations within the community, ensuring their voices were heard when shaping organizational policies or planning new programs.
- Maintained an up-to-date knowledge of best practices in community outreach, regularly attending professional development workshops and networking events to stay informed about new strategies or tools that could enhance program impact.
- Coordinated public relations activities, securing positive press coverage for company initiatives.
- Crafted compelling content for newsletters, blogs, and social media, engaging audiences and building community.
- Improved website traffic with the implementation of SEO best practices and keyword research.
Principal Food Service Worker
UCI Medical Center
09.2013 - 02.2019
- Maintain a high level of privacy, confidentiality and security around Protected Health information or other sensitive and personal information
- Assess patient limitations, and provide guidance to ensure dietary adherence
- Provide dietary support to English and Spanish patients
- Prepare meals and snacks according to patient dietary requirements and meal plans
Multimedia Journalist
Santa Ana College
02.2016 - 06.2018
- Created and executive produced local news program that is broadcasted in the city of Santa Ana, CA
- Responsible for recruiting, hiring and supervising all personnel associated with the Program
- Utilized video post-producer and editing skills (Adobe Premiere Pro) to create supervised and scripted YouTube News Channel for short School news
- Worked media/promotional events from a social media and PA perspective, documenting principal cast and crew interviews via live posts
- Present news stories and introduce in-depth videotaped segments or live transmissions from on-the-scene
Education
Bachelor of Arts - Digital Communications And Media
San Francisco State University
San Francisco, CASkills
- Communication skills
- Bilingual support
- CRM management
- Content development
- Online marketing strategies
- Work Planning and Prioritization
- Analytics reporting
Timeline
Guest Relations Coordinator
The Walt Disney Company
06.2022 - 12.2023
Patient Communications Coordinator
UCSF Medical Center
08.2019 - 07.2021
Marketing and Community Outreach Coordinator
San Francisco State University
02.2019 - 05.2021
Multimedia Journalist
Santa Ana College
02.2016 - 06.2018
Principal Food Service Worker
UCI Medical Center
09.2013 - 02.2019
Bachelor of Arts - Digital Communications And Media
San Francisco State University
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