Josh Chanowitz
Northbrook,IL
Summary
Dedicated administrative professional with a proven track record in thriving fast-paced office environments. Hardworking team player adept at efficiently completing a wide range of clerical tasks and providing comprehensive staff support. Known for responsibility, punctuality, and high productivity, even when working independently with minimal supervision.
Overview
5
5
years of professional experience
Work History
Guest Relations Coordinator
Radford Green At Sedgebrook
05.2024 - Current
- Managed the Health Center admissions process by coordinating referrals from hospitals and other sources.
- Established and maintained effective communication with case managers and insurance companies.
- Ensured rooms were prepared for pending admissions.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Input referral, clinical, and background check information from fax or Careport into PointClickCare prior to admission.
- Took profile pictures of residents to upload into PointClickCare to aid nursing team identify each patient correctly.
- Gave tours to family members of potential residents, supplying them with information about the facility and answering any questions they had.
- Ensures that the resident, family, and responsible person are fully informed of
the resident’s personal and property rights. - Served as one of the primary points of communication and liaison for
residents/families and guest concerns and/or inquiries aiding in the
communication processes.
Market Research Temp
Curion
08.2023 - 04.2024
- Served food samples to market testers, usually six people at a time.
- Input sample numbers and tracked each tester's responses as surveys were answered.
- Cleaned testing booths in between sessions and prepped for following session.
- Assisted in unpacking new food sample deliveries.
Customer Service Representative
Innovation Arts & Entertainment
05.2023 - 06.2023
- Called markets in Jackson, London, and Lafayette to encourage renewal of season passes to previous subscribers for Broadway shows, leaving voicemails accordingly.
- Managed telephone complaints and requests from more than 100 customers daily with positive attitude and focus on customer satisfaction.
- Answered incoming customer calls and provided assistance with processing renewals and requests.
- Detailed payment options and explained price, receipt and billing details to customers.
- Organized and shredded office files as needed.
Temp. Receptionist
Fremantle
08.2022 - 10.2022
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled and confirmed appointments in meeting rooms and weekly complimentary massages.
- Validated guest parking and sent logs of monthly validations.
- Responded to inquiries from callers seeking information pertaining to our shows.
- Screened visitors and issued badges to maintain safety and security.
- Signed for packages and alerted employees of their arrival.
Independent Contractor
National Cinemedia
01.2020 - 08.2020
- Created movie trivia smartphone application by serving as film expert for researching entertainment industry-related data.
- Sourced images and text to be used as question prompts for users playing application.
- Created 3,000 unique trivia questions to be used in final product.
Education
Bachelor of Arts - Cinema And Media Studies
University of Southern California
Los Angeles, CA08.2019
Skills
- Customer service
- Computer literacy
- Communication skills
- Time management
- Guest services
- Organizational Skills
- Microsoft Office
- Collaboration
- Administrative Skills
- Microsoft excel
- Sales
- Marketing
Timeline
Guest Relations Coordinator
Radford Green At Sedgebrook
05.2024 - Current
Market Research Temp
Curion
08.2023 - 04.2024
Customer Service Representative
Innovation Arts & Entertainment
05.2023 - 06.2023
Temp. Receptionist
Fremantle
08.2022 - 10.2022
Independent Contractor
National Cinemedia
01.2020 - 08.2020
Bachelor of Arts - Cinema And Media Studies
University of Southern California
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