David Corder

• Resolved customer inquiries and issues through effective communication and problem-solving techniques.
• Provided accurate information on products and services, enhancing customer knowledge and satisfaction.
• Maintained records of customer interactions to ensure consistent follow-up and service quality.
• Assisted in training new team members on customer service protocols and best practices.
• Ensured compliance with company policies while addressing diverse customer needs effectively.
• Actively gathered feedback from customers to inform service improvements and operational adjustments.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Participated in training programs to enhance product knowledge and customer service skills.

Supervise service techs and subcontractors during the electrical process of Dr Horton homes.
Maintain up to 8 Dr Horton communities with over 300 homes during the electrical process.
Keep in contact with over 20 Dr Horton Superintendents during the building process.
Schedule inspections and keep up with said inspection
Redline plans and meet with Dr Horton superintendents to make sure job is ready for the electrical process.
Schedule warranties with homeowners when any issues arise.
Meet with homeowners to give quotes on anything electrical they would like to upgrade.
Supervise and schedule up to 20 employees daily.
I have been in the new home construction field for over 30 years
Have worked with multi-family new home construction for 15 years.

• Resolved technical issues swiftly, applying troubleshooting expertise for minimal disruption to ongoing operations.
• Mentored junior electricians to develop their skills and improve overall team performance.
• Analyzed complex technical problems, determined solutions and made sound decisions.
• Collaborated with project managers to align electrical work with overall project goals and timelines.
• Conducted quality control inspections, ensuring work met industry standards and client specifications.