David Cornelous
Knightdale,US
Summary
Experienced Investigations Coordinator with a 19-year track record in research and corporate communication, focused on driving operational excellence. Expertise in analysis and leadership to implement strategic initiatives that improve efficiency. Dedicated to achieving tangible results and enhancing customer satisfaction through a culture of continuous improvement.
Overview
20
20
years of professional experience
Work History
Investigations Coordinator
NC Medical Board
Raleigh, NC
09.2025 - Current
- Collaborated with Administrative Investigations Manager and Legal Staff to resolve complex complaints, ensuring thorough investigation and compliance.
- Managed case files for complaints, enhancing communication with complainants and licensees.
- Prepared comprehensive reports for committee and Board, addressing inquiries and confirming accuracy of data to support decision-making.
- Conducted research on investigative files, ensuring accuracy of documents in Board database.
- Participated in monthly staff and bi-monthly Board meetings, documenting actions and generating public reports.
Business Program Analyst
Department of Health and Human Services
Raleigh, US
06.2025 - 09.2025
- Ensured CSBG compliance for 10 agencies, improving regulatory adherence and agency accountability.
- Resolved compliance issues, leading to improved agency performance and operational integrity.
- Correct report errors using analytical skills, enhancing accuracy.
- Conducted audits for agencies to ensure compliance with regulations.
Corporate Compliance Associate
Blue Cross NC
Durham, US
01.2017 - 03.2025
- Analyzed compliance inquiries and refined response strategies to enhance inquiry resolution.
- Managed audits to ensure thorough processing and precise handling of compliance standards.
- Ensured legal compliance by clarifying policies and enhancing operational accuracy.
- Streamlined processes to boost operational efficiency.
- Implemented change initiatives to improve organizational processes., achieving measurable improvements.
Claims Resolution Professional
Blue Cross NC
Durham, US
01.2008 - 01.2017
- Resolved complex claims issues to increase customer satisfaction.
- Resolved claims discrepancies to enhance accuracy and reduce processing delays.
- Processed claims to enhance accuracy and minimize workflow errors.
- Analyzed claims data to identify trends, enhancing process efficiency and operational outcomes.
- Collaborated with cross-functional teams to streamline claims processes, improving overall service delivery.
Customer Service Professional
Blue Cross NC
Durham, US
01.2006 - 01.2008
- Utilized CRM to reduce response time, strengthening customer loyalty.
- Resolved client issues, enhancing satisfaction and retention through clear communication.
- Collaborated on process streamlining, achieving improved operational efficiency.
Education
Bachelor of Science - Business Administration
North Carolina Wesleyan College
Rocky Mount, NC01.2011
Skills
- Public Records
- Compliance
- Project Management
- Process Improvement
- Quality Assurance
- Analysis
- Strategic Planning
- Organizational Skills
- Customer Relationship Management
- Effective Communication
- Facilitation
- Attention to detail
Timeline
Investigations Coordinator
NC Medical Board
09.2025 - Current
Business Program Analyst
Department of Health and Human Services
06.2025 - 09.2025
Corporate Compliance Associate
Blue Cross NC
01.2017 - 03.2025
Claims Resolution Professional
Blue Cross NC
01.2008 - 01.2017
Customer Service Professional
Blue Cross NC
01.2006 - 01.2008
Bachelor of Science - Business Administration
North Carolina Wesleyan College