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Associate Principal Engineer

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Dynamic professional experienced in technical support and customer service. Recognized for strong communication skills and teamwork, contributing to efficient troubleshooting and improved customer relations.

Detail-oriented professional with experience supporting compliance-driven operations, documentation accuracy, and financial record integrity across healthcare, hospitality, and regulated administrative environments. Skilled in maintaining audit-ready records, resolving discrepancies, and ensuring data integrity in high-volume settings. Strong communicator with a track record of supporting members and internal teams while protecting confidential information.

Customer-focused professional with experience in healthcare administration, insurance support, and fast-paced food service environments. Skilled in communication, multitasking, and maintaining safety and compliance while delivering high-quality service. Known for reliability, teamwork, and adaptability in high-volume settings.

Dynamic professional with a strong background in customer engagement and office administration, dedicated to enhancing organizational efficiency and elevating client satisfaction. Expertise in problem-solving, effective communication, and time management drives a focus on streamlining operations while fostering customer loyalty. Proficient in data entry and Microsoft Office applications, adept at supporting diverse business needs with precision and attention to detail. Committed to delivering exceptional service through the application of customer service best practices and innovative solutions tailored to meet client requirements.

Led initiatives to integrate academic knowledge into practical applications within the healthcare sector. Cultivated exceptional interpersonal communication and time management skills to prioritize and complete urgent tasks effectively. Developed a comprehensive understanding of OSHA, FDA, EPA, CDC, and HIPAA regulations to ensure compliance and safety standards.

Dynamic professional with a Bachelor’s degree in Business Administration (Marketing concentration) and progressive experience in customer service, sales, and operational management. Excelled in resolving customer issues, driving revenue through upselling and lead generation, and leading teams to high performance. Expertise in communication, problem-solving, and marketing tactics to boost customer satisfaction and revenue growth.

Dynamic Senior Accountant with extensive experience at First National Bank & Trust Co., excelling in financial reporting and audit support. Proven track record in managing month-end closures and maintaining accurate fixed asset records. Strong collaborator with expertise in general ledger accounting, ensuring precise financial documentation and effective team communication.

Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.

Dedicated and organised Customer Success Operations Manager and effective leader with over 10 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive, resourceful and effective team builder versed in sales, management and process improvement.

 Results-oriented Operations Manager with expertise in operational efficiency management, budget development, and team leadership. Proven track record of implementing cost-saving initiatives and enhancing customer engagement. 

David Cortese

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Operations Manager

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Customer Service Representative

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High School Diploma -

Some College (No Degree) -

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Operations Manager

Supervisor

Customer Service Representative

High School Diploma -

Some College (No Degree) -

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