David Cox
Cincinnati,OH
Summary
Professional with proven track record in managing diverse projects and delivering high-impact results. Known for exceptional problem-solving skills and ability to work seamlessly with cross-functional teams. Reliable and adaptable, consistently aligning with evolving business needs while maintaining strong focus on achieving results.
Overview
12
12
years of professional experience
Work History
Business Controls Senior Associate
Fifth Third Bank
Cincinnati, OH
02.2022 - Current
- Execute the Consumer Bank Operational Loss Program, overseeing weekly, monthly, and quarterly reporting; analyze loss events across systems to identify root causes, align with risk taxonomy, and partner with Fraud, ERM, and Business Controls to resolve and close triggers for events exceeding $50K.
- Coordinate Consumer Bank Key Risk Indicators (KRIs) and lead the annual KRI review with LOB leaders, ERM, Compliance, Audit, and Business Controls partners.
- Develop and deliver Consumer Bank's Quarterly Risk Council materials, including data aggregation and executive-level reporting; collaborate with Consumer Business Control Managers to ensure accuracy, alignment, timely submission, and stakeholder readiness.
- Collaborate across first and second lines of defense to develop and deliver quarterly Consumer Bank Compliance and Credit Risk Assessments; facilitate stakeholder reviews of inherent and residual risks to align on risk ratings.
- Identify, implement, and enhance KRIs to address control gaps; streamline or retire ineffective metrics.
- Perform database testing governance activities, including test updates, enhancements, and retirements.
Business Controls Associate
Fifth Third Bank
Cincinnati, OH
09.2019 - 02.2022
- Coordinated and reported on Consumer Bank KRIs to support risk monitoring and governance.
- Led annual KRI reviews with stakeholders across risk and control functions.
- Managed SIIM and Risk Acceptance queues, ensuring timely processing and oversight.
- Supported development of Quarterly Risk Council reporting materials.
- Partnered with business leaders to establish new KRIs and optimize existing metrics.
- Classification: Internal Use
Global Payments Supervisor
Fifth Third Bank
Cincinnati, OH
05.2016 - 09.2019
- Led Wire Operations teams (phone operations and investigations), overseeing daily operations, risk mitigation, and serving as subject matter expert on wire processing systems.
- Recruited, developed, and coached team members while streamlining procedures to enhance efficiency and control effectiveness.
- Strengthened controls to mitigate wire fraud risk and protect customers and the bank; recognized with top 2018 Employee Viewpoint Survey rating.
- Completed the 5/80 Leadership Development Program, Horizon Award recipient and speaker, and member of engagement and inclusion councils across Global Payments.
Global Payments Workflow Coordinator
Fifth Third Bank
Cincinnati, OH
09.2015 - 05.2016
- Managed workflow across wire operations and fraud verification queues to ensure optimal coverage and service levels.
- Oversaw scheduling, reporting, and workload distribution.
- Assumed supervisory responsibilities, including scheduling, attendance management, and escalation support.
Wire Operations Specialist
Fifth Third Bank
Cincinnati, OH
03.2014 - 09.2015
- Supported internal and external customers with wire transfer inquiries and processing.
- Managed multiple operational queues within wire systems.
- Developed a flexible cross-functional role supporting multiple teams and operational areas.
Education
Studies - Political Science, Minor in Economics
University of Cincinnati; Miami University; University of Maryland, College Park
Skills
- Training and mentoring
- Performance monitoring
- Team leadership
- Team supervision
- Data analytics
- Process improvement
Timeline
Business Controls Senior Associate
Fifth Third Bank
02.2022 - Current
Business Controls Associate
Fifth Third Bank
09.2019 - 02.2022
Global Payments Supervisor
Fifth Third Bank
05.2016 - 09.2019
Global Payments Workflow Coordinator
Fifth Third Bank
09.2015 - 05.2016
Wire Operations Specialist
Fifth Third Bank
03.2014 - 09.2015
Studies - Political Science, Minor in Economics
University of Cincinnati; Miami University; University of Maryland, College Park