David Creeden
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Care Team Representative
Sedgwick
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Reservation Agent
HotelPlanner
11.2022 - 03.2023
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
Corrections Officer
State Of Michigan Department Of Corrections
03.2016 - 10.2022
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
Education
Associate of Applied Science - Paramedics
Bay Mills Community College
Brimley, MI05.2013
Skills
- Efficient Service
- Mentoring
- Time management
- Teamwork and Collaboration
- Computer Proficiency
- Active Listening
Timeline
Care Team Representative
Sedgwick
03.2023 - Current
Reservation Agent
HotelPlanner
11.2022 - 03.2023
Corrections Officer
State Of Michigan Department Of Corrections
03.2016 - 10.2022
Associate of Applied Science - Paramedics
Bay Mills Community College