David Cruz
Melbourne,FL
Summary
Experienced Customer Service Representative with six years of experience working in busy, fast-paced customer centered businesses. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Radial
10.2021 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Was promoted seasonally for Quality Assurance.
Manager
McDonald's
01.2020 - 10.2021
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Retail Sales Associate
Burlington
08.2017 - 06.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
New Dawn Charter High School
Brooklyn, NY06.2018
Skills
- Interpersonal Communication
- Written Communication
- Organization and Time Management
- Attention to Detail
- Problem-Solving
- Multitasking Abilities
- Active Listening
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Typing Proficiency
- Call Center Operations
- Computer Proficiency
- Program Leadership
- Mentoring
- Quality Assurance
- Coaching and Mentoring
- Typing Speed above 60 WPM
- Microsoft Software Proficiency
Accomplishments
- Supervised team of multiple staff members.
- Documented and resolved customer's concerns promptly which led to promotion to Quality Assurance Team.
- Have successfully earned respect of fellow employees though continued team support and reliability
Timeline
Customer Service Representative
Radial
10.2021 - Current
Manager
McDonald's
01.2020 - 10.2021
Retail Sales Associate
Burlington
08.2017 - 06.2018
High School Diploma -
New Dawn Charter High School
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