David Davidson
Llano,TX
Summary
Dynamic Senior Service Technician with extensive experience at Kilgore, adept at troubleshooting complex technical issues and mentoring teams. Daikin Certified, skilled in enhancing service delivery and customer satisfaction. Proven ability to implement process improvements, fostering a collaborative environment while ensuring compliance with safety standards. Strong communicator dedicated to excellence in service.
Overview
2025
2025
years of professional experience
Work History
Senior Service Technician
Kilgore
Austin, TX
2023 - 12.2024
- Led troubleshooting efforts to resolve complex technical issues in service equipment.
- Mentored junior technicians, enhancing team knowledge and skillsets through hands-on training.
- Mentored junior technicians in best practices, enhancing team performance and fostering a positive work environment.
Field Service Technician
TDI Industries
Dallas, TX
05.2000 - 04.2009
- Ensured equipment adhered to safety standards through routine upkeep.
- Diagnosed technical issues in field environments, providing timely solutions to minimize downtime.
- Collaborated with cross-functional teams to streamline service operations and enhance customer satisfaction.
- Utilized diagnostic tools and software to identify equipment malfunctions and implement corrective actions.
- Trained junior technicians on best practices for equipment handling and maintenance procedures.
- Developed preventative maintenance schedules, improving overall equipment reliability and efficiency.
- Maintained accurate service records and documentation, ensuring traceability for all performed tasks.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Discussed and recommended service options with customers and explained costs involved.
Supervisor
HTS
Austin, TX
05.2017 - 2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Field Supervisor
TDI Industries
Austin, TX
04.2009 - 2017
- Supervised daily operations to ensure compliance with safety standards and protocols.
- Coordinated workflow among team members to optimize efficiency and productivity.
- Trained and mentored new staff on operational procedures and equipment usage.
- Conducted regular site inspections to identify hazards and implement corrective measures.
- Managed inventory levels, ensuring timely procurement of materials for ongoing projects.
- Implemented process improvements that enhanced service delivery and reduced downtime.
- Resolved on-site issues promptly, maintaining project timelines and client satisfaction.
- Collaborated with management to develop training programs tailored to team needs.
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities
Education
High School Diploma - HVAC
Eastfield /HVACr Trade School
Mesquite, TX1995
Associate of Applied Science - Business Administration And Management
Blinn College
Brenham, TX1993
High School Diploma -
North Mesquite High School
Mesquite, TX1989
Skills
Daikin Certified
Daikin Air Cooled Chiller Certified
Daikin VRF Certified
LG Certified
Also worked on large AH and Cooling Towers for schools and Hospitals
Also preformed quotes and gathered part information for jobs
Timeline
Supervisor
HTS
05.2017 - 2022
Field Supervisor
TDI Industries
04.2009 - 2017
Field Service Technician
TDI Industries
05.2000 - 04.2009
Senior Service Technician
Kilgore
2023 - 12.2024
High School Diploma - HVAC
Eastfield /HVACr Trade School
Associate of Applied Science - Business Administration And Management
Blinn College
High School Diploma -
North Mesquite High School