Dynamic professional with extensive experience at the Texas State Comptroller of Public Accounts, excelling in risk management and auditing techniques. Proven ability to enhance operational efficiency and provide exceptional customer service. Skilled in bank reconciliation and classroom management, with a strong focus on achieving results and fostering collaboration.
Worked in the revenue accounting division.
Gathered daily output in distributed to the various sections of the division.
Completed daily uncleared check log and weekly inventory reports.
Gathered and distributed all regular mail and certified mail to various sections.
Assisted in mailing out refund checks.
Worked as a building security monitor and customer service specialist.
Provided guest badges for all visitors to the building
Conducted security checks to make sure all employees or people entering the building had badges.
Provided internal and external customer service assisting with a variety of questions.
Provided solutions for a walk-in taxpayers and obtained needed assistance when necessary.
Worked in the local government assistance division.
Answered taxpayer phone calls and assisted local governments with tax questions.
Assisted in revising the sheriffs and constables manual.
Provided solutions for local governments, as well as options for local tax revenues.
Worked on local audits and risk management with the audit team and conducted and assisted at the El Paso health District
Worked as a substitute teacher on various days for the Austin independent school district at various schools.
Worked in the risk assessment and loss prevention section for the state office of risk management.
Assisted in conducting risk management assessments and ergonomic assessments.
Speaker at two of the state user group meetings.
Assisted with the return to work program.