Mariah Gomez
Buda,Tx
Summary
A highly organized and hard-working individual looking for a responsible position to utilize my skills and to gain practical experience. The ability to multi task and process sensitive and confidential information.
Overview
5
5
years of professional experience
Work History
Accounts Examiner
Comptroller Of Public Accounts
Austin, TX
04.2022 - Current
- Prepared reports summarizing findings from examinations of accounts.
- Recommended changes in accounting methods or procedures as needed.
- Maintained a database system for tracking all audit activities related to accounts examination.
- Answered questions from taxpayers and assisted individuals with completing tax forms.
- Ensured that all relevant documentation was maintained in accordance with standard operating procedures.
- Performs moderately complex accounts examination, research, analyzes and edits work in an extremely busy, high repetitive production environment.
- Primary work involves repeatedly identifying, sorting, extracting, examining, and preparing of taxpayer documents and payments.
- Identifies and ensures problems with entry points and missing taxpayer information and routes for correction and/ or reprocessing.
- Primary work involves using CICS to update taxpayers information such as Addresses, If or If not deliverable.
- Uses CICS to look up the taxpayer number and information.
- Experience using Microsoft Outlook, Excel, Word.
- Experience entering data and information in Excel.
- Became a Trainer after 7 months, Now a Top Trainer.
- Types out work procedures in Word Doc. For section employees.
Sales Associate
Home Depot
Austin, Tx
12.2021 - Current
- Resolved customer concerns using strong communication and conflict management skills
- Data entry in the system from start to finish of a contract upon customers request for a tool/machine rental
- Helped customers navigate store, complete sales, and process returns
- Checked sister stores and online options to locate items for customers
- Met or exceeded individual sales goals and key performance indicators (KPIs)
- Processed payments quickly and and made accurate change to keep customer flow moving
- Assisted with receiving, pricing and merchandising
- Assisted customers with sales and service needs
- Used feedback from customers and personal observations to better capitalize on sales opportunities
- Built attractive displays and merchandised products
- Created great customer experiences with personalized sales support
- Delivered consistent service to develop customer base
- Rotated stock using clearance markdowns and special sales promotions
- Adapted to changing priorities and unexpected situations
- Contacted customers to finalize sales and service transactions
- Met goals consistently while working independently within team environment.
Warehouse Package Handler
UPS
Austin, Tx
07.2020 - 10.2021
- Balanced loads according to weight distribution requirements
- Achieved daily performance targets, working quickly to process shipments and meet customer demands
- Handled 550+ packages per hour, consistently exceeding quotas
- Detected package issues with regular audits, working with team and supervisors to resolve problems
- Attached classifying tags to containers to provide identifying information
- Handled shipping tasks, preparing, tagging, and securing containers.
Customer Service Representative
U-Haul Moving & Storage
Austin, Tx
07.2019 - 07.2020
- Followed up with customers to offer additional support and check resolution satisfaction
- Documented, researched, and resolved customer service issues
- Open up incoming mail from customers that make payments for their storage facility and enter the data in computer
- Manage cash and bank deposits as well as managing safe count
- Data entry in the system from start to finish of a contract upon customers request for storage or moving truck for rental
- Dispatch moving trucks per customers request due to their preference of vehicle size of 8 foot pick-up thru 26 foot pick-up trucks
- Handled customer inquiries, billing questions, payments, and service requests
- Compiled customer feedback to recommend improvements to management
- Enhanced customer satisfaction with fast, knowledgeable service
- Managed customer calls efficiently in fast-paced call center environment
- Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales
- Discussed promotions and special offers to customers to increase sales
- Anticipated needs and resolved problems to keep customers happy
- Delivered fast and friendly service regarding questions and service complaints
- Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans
- Sold products to customers during routine service calls using strong cross-selling abilities
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
- Updated records with all interactions and customers transactions.
Education
Diploma -
Jack C. Hays High School
Buda, Tx06.2019
Skills
- Strong communication
- Positive and professional
- Call management
- 10-Key Calculator
- Cash Handling Expertise
- Quick Learner
- Computer Knowledgeable
Timeline
Accounts Examiner
Comptroller Of Public Accounts
04.2022 - Current
Sales Associate
Home Depot
12.2021 - Current
Warehouse Package Handler
UPS
07.2020 - 10.2021
Customer Service Representative
U-Haul Moving & Storage
07.2019 - 07.2020
Diploma -
Jack C. Hays High School