David De Lamar
Conyers,GA
Summary
Dynamic Operations Manager with a proven track record at Eucon Americas LLC, focusing on workflow optimization and staff development. Demonstrated expertise in leveraging market research and Microsoft Office Suite to drive operational efficiency. Recognized for achieving substantial enhancements in data collection processes and staff training, showcasing strong project management and complex problem-solving capabilities. Aiming to further enhance organizational performance through innovative solutions and strategic initiatives.
Overview
17
17
years of professional experience
Work History
Operations Manager
Eucon Americas LLC.
Atlanta, GA
04.2014 - Current
- Lead team of data researchers, ensuring efficient workflow and collaboration.
- Oversee day-to-day manual and automated referencing, collection, and collation of automotive parts-related information (e.g., product numbers, product identifiers, descriptions, pricing, and other information) conducted by a team of data researchers and the software team.
- Developed and implemented operational procedures to ensure quality standards are met.
- Oversee the hiring and ongoing training of data researchers.
- Identify new data sources, such as electronic catalogues and product reference systems.
- Optimize existing data sources, and create greater efficiencies and accuracy for data collection processes.
- Oversee the governance, health, and maintenance of all Eucon databases and data assets.
- Coordinated with project manager, product manager, and IT team to support data integration into Eucon's PartsPool® platform.
Parts Advisor
Ginn Chrylser Jeep Dodge Ram
Covington, GA
01.2011 - 03.2014
- Delivered prompt and accurate parts pricing to customers.
- Maintained up-to-date Chrysler certification.
- Ensured swift and superior service delivery for regional wholesalers.
Warranty Clerk, Assistant Parts Advisor
Ginn Motor Company
Covington, GA
02.2008 - 03.2011
- Compiled data from customer records, warranties, and service orders to verify warranty status.
- Processed warranty claims in accordance with company policies and procedures.
- Prepared invoices for payment processing for approved warranty claims.
Education
Bachelors in Culinary Arts -
Johnson & Wales University
Charlotte, NC05-2006
Skills
- Workflow optimization
- Performance reporting
- Staff development
- Planning and implementation
- Project management
- Operations management
- Market research
- Microsoft office suite expert
- Complex problems analysis
Timeline
Operations Manager
Eucon Americas LLC.
04.2014 - Current
Parts Advisor
Ginn Chrylser Jeep Dodge Ram
01.2011 - 03.2014
Warranty Clerk, Assistant Parts Advisor
Ginn Motor Company
02.2008 - 03.2011
Bachelors in Culinary Arts -
Johnson & Wales University
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