David De Maio
Yellow Springs,OH
Summary
Proven leader in operational excellence, with a track record at Urban Outfitters, Inc., enhancing team performance and customer satisfaction. Expert in strategic planning and workforce management, I excel in driving productivity and efficiency. Skilled in budget control and staff development, my approach boosts profitability and fosters a culture of reliability and multitasking.
Overview
20
20
years of professional experience
Work History
Production Technician
Xylem Inc.
11.2021 - Current
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
- Trained and supervised production personnel to properly use production equipment and apply best practices.
Owner
Thompson’s Painting Co.
10.2014 - 08.2021
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
Men’s Department Manager
Urban Outfitters, Inc.
03.2008 - 01.2010
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Retail Operations Manager
Neighborhoodies
10.2004 - 09.2008
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Determined layout of store merchandise for visual appeal to consumers.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Contributed to leadership team for implementing company policies and procedures.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
Education
None - Fashion Merchandising
International Academy of Art & Design
Tampa, FLSkills
- Multitasking
- Reliability
- Staff Development
- Strategic Planning
- Marketing
- Operations Management
- Workforce Management
- Budget Control
- Team Leadership
- Time Management
- Performance Evaluations
- Brand Management
- Sales Techniques
- Schedule Preparation
Timeline
Production Technician
Xylem Inc.
11.2021 - Current
Owner
Thompson’s Painting Co.
10.2014 - 08.2021
Men’s Department Manager
Urban Outfitters, Inc.
03.2008 - 01.2010
Retail Operations Manager
Neighborhoodies
10.2004 - 09.2008
None - Fashion Merchandising
International Academy of Art & Design