David Demarest
Milton,DE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Operations Manager
Merck & Co., Inc
07.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff for Bio-technicians and CSS associates and kept employees compliant with company policies and procedures.
- Reported issues to higher management with great detail.
- Spear headed several Safety actions as one of several safety leads in Building 66. Work to implement Safety leads meeting and initiated department safety tracker.
- Assisted and added improvements to Better Days Work project for both CSS and Rota Bulk teams
Lead Laboratory Technician
Merck & Co., Inc (Animal Health Division)
04.2020 - 07.2023
- Spear headed investigation into Department's Glass vendor for quality issues. This investigation proved that Nipro was failing in maintaining consistency in quality in each batch of glass. Vendor quality team agreed to update their specs in order to provide higher quality material for processing.
- Implemented several procedures to improve overall Fill line performance for each filling batch. Improvement measures and procedures brought defect rate down from 2% each batch to 0.3% each batch overall. Improving filling times and reducing deviations events.
- Lead and SME SAP transactions from ordering, Maintenance requests, COID, MIGO and final confirmation of POs., deviation investigations and CAPA management involving filling and canning operations within reliance system.
City Carrier Assistant
United States Postal Service, USPS
07.2018 - 04.2020
- Planned and cased mail in sequence of delivery for designated route.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Landscape Foreman
Blue Heron Landscape & Design
12.2015 - 02.2017
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Supervised team member performance to meet client deadlines and requirements.
- Communicated with clients to provide price quotes, discuss design needs and schedule work.
Education
Master of Arts - African American History
Salisbury University
Salisbury, MD01.2014
Bachelor of Arts - History
Salisbury University
Salisbury, MD01.2010
Skills
- Project Management
- Budgetary Work
- Supervisory Work
- SAP, DELTA V, GLIMs, ADP, CLUE Trained
- Technical Writing
- Data Management
- Health and safety compliance
- Process Improvement
- Incidents management
- Document Control
- Labor Relations
- Team Leadership
- Risk Management
- Quality Assurance Controls
Timeline
Operations Manager
Merck & Co., Inc
07.2023 - Current
Lead Laboratory Technician
Merck & Co., Inc (Animal Health Division)
04.2020 - 07.2023
City Carrier Assistant
United States Postal Service, USPS
07.2018 - 04.2020
Landscape Foreman
Blue Heron Landscape & Design
12.2015 - 02.2017
Master of Arts - African American History
Salisbury University
Bachelor of Arts - History
Salisbury University
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