David Desimone
Holbrook,NY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Sales Representative
Positive Promotions Inc.
Hauppauge, NY
03.2024 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Developed and implemented strategies to increase sales volume.
- Maintained detailed records of customer interactions, orders and account status updates.
- Cross-sold additional products or services based on customer needs.
Director of Business Development
OneService Building Services
Ronkonkoma, NY
04.2020 - 01.2024
- Created and managed a team of sales professionals to generate leads and close deals.
- Generated reports on progress against targets and objectives set by management team.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Team Leader-Customer Service/Collections Agent
RUI Credit Services
Melville, NY
03.2010 - 11.2020
- Provided guidance, training, coaching and mentoring to call center team members.
- Monitored calls for quality assurance purposes.
- Ensured timely and accurate collection of delinquent accounts by making outbound calls to customers.
- Negotiated settlements on past due accounts and monitored customer payments on a monthly basis.
- Assisted customers in understanding their debt obligations and provided options for resolving their debts.
- Followed up on returned mail regarding delinquent accounts and updated contact information accordingly.
- Conducted skip tracing activities when necessary in order to locate missing individuals who had failed to make payments on their accounts.
Education
BBA - Business Administration And Management
Nassau Community College
Garden City, NY05-1999
Skills
- Customer Service
- Lead Generation
- Proposal Development
- Business Development
- Lead prospecting
- Process Improvement
- Negotiation Tactics
- Product and Service Sales
- Product and service knowledge
- Upselling and Cross Selling
- Prospecting skills
- Interpersonal communication skills
- Cold-calling
Timeline
Sales Representative
Positive Promotions Inc.
03.2024 - Current
Director of Business Development
OneService Building Services
04.2020 - 01.2024
Team Leader-Customer Service/Collections Agent
RUI Credit Services
03.2010 - 11.2020
BBA - Business Administration And Management
Nassau Community College
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