David Dodge
Macomb,MI
Summary
Hardworking and reliable Sales Manager with a strong ability to generate revenue. Offering over 26 years in automotive dealerships. Highly organized, proactive and punctual with team-oriented mentality. Customer-oriented, strategic-thinking sales manager and successful in cultivating sales professionals, multi-tasking and self-motivated leader.
Overview
30
30
years of professional experience
Work History
Sales Consultant
Hamilton Chevrolet
Warren, Michigan
04.2023 - Current
- Assisted customers in selecting vehicles that meet their needs.
- Demonstrated features and benefits of various automobile models.
- Facilitated vehicle test drives for interested clients to enhance engagement.
- Managed customer inquiries through phone, email, and in-person interactions.
- Collaborated with finance team to streamline loan and lease processes.
- Conducted follow-up communications with customers post-purchase for satisfaction checks.
- Maintained up-to-date knowledge of automotive trends and competitor offerings.
- Analyzed customer needs and identified solutions to meet their requirements.
Sales Manager
Champion Hargreaves Chevrolet
Royal Oak, MI
03.2013 - 09.2022
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Determined price schedules and discount rates.
- Trained staff members to implement and maintain approved and established process improvements in assigned functional area
- Process driven
- Proficient in Global Connect, V Auto, Oplogic CRM tool, Mastermind and Reynolds and Reynolds
Salesperson
Matthews-Hargreaves Chevrolet
Royal Oak, MI
10.1996 - 02.2013
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Leveraged CRM system to manage sales activities and track sales performance.
Education
High School Diploma -
Lincoln High School
Warren, MI06.1990
Skills
- Profit and Revenue-Generating Strategies
- Sales Tracking
- Persuasive Negotiations
- Customer Service
- Decision Making
- Problem-Solving
- Operating Procedures and Policies
- Detail-Oriented
- Team Recruiting and Onboarding
- Staff Training and Development
- Sales Quota Management
Timeline
Sales Consultant
Hamilton Chevrolet
04.2023 - Current
Sales Manager
Champion Hargreaves Chevrolet
03.2013 - 09.2022
Salesperson
Matthews-Hargreaves Chevrolet
10.1996 - 02.2013
High School Diploma -
Lincoln High School