DAVID DOMINGUEZ
San Jose,CA
Summary
Technology Intern with nearly five years of experience in enhancing organizational performance through collaboration and innovative program implementation. Demonstrated expertise in training staff, promoting adherence to policies, and ensuring operational excellence. Known for strong customer service skills, effective multitasking, and efficient time management. Committed to delivering exceptional experiences for every customer.
Overview
6
6
years of professional experience
Work History
Computer Support Analyst 1 Intern
STANFORD UNIVERSITY
Red Wood City, CA
07.2024 - Current
- Company Overview: Ensured efficiency of operations for entity specializing in Provide first line of response to requests for various hardware, software, peripheral, and networking technical assistance
- Ensured efficiency of operations for entity specializing in Provide first line of response to requests for various hardware, software, peripheral, and networking technical assistance
- Provide remote problem resolution when possible
- Resolve basic end-user problems, escalate as appropriate
- Install, upgrade, configure, and troubleshoot computing and communication devices and peripherals
- Perform, schedule, and monitor system alerts, work queues, backups, and recovery activities
- Update daily status reports and shift handover reports if applicable
- Apply security best practices
- Gather and record asset inventory and software license information
- Ensure users are assigned appropriate resources
- Worked to promote the highest level of offerings for university organization
- Ensured efficiency of operations for entity specializing in providing the first line of response to requests for various hardware, software, peripheral, and networking technical assistance
- Took over coordination of projects such as department moves and hoteling space configuration
- Provided comprehensive A/V room support, ensuring all conference rooms were fully operational by regularly testing monitors and sound systems to guarantee optimal performance.
Engineering Specialist
SEAGATE
Fremont, CA
03.2022 - 07.2023
- Company Overview: Worked with technology company to promote the highest caliber of operations and offerings
- Worked with technology company to promote the highest caliber of operations and offerings
- Facilitated key aspects of operations, contributing directly to product development initiatives
- Ensured optimal reach and functionality of testing and assembly, working to ensure the highest level of experiences for clients and end users
- Worked with technology company to promote the highest caliber of operations and offerings
Software Tester
NVIDIA
Santa Clara, CA
08.2018 - 01.2021
- Company Overview: Contributed directly to testing, Reliability, technical support and product development initiatives
- Contributed directly to testing, Reliability, technical support and product development initiatives, working to deliver optimal experiences for end users
- Consistently aimed to optimize performance and functionality of testing and dashboards
- Delivered the highest caliber of services and support on behalf of technology company
- Contributed directly to testing, Reliability, technical support and product development initiatives
Education
High School Diploma -
BOYNTON HIGH SCHOOL
San Jose, CA06.2018
Linux essentials, Introduction to Networking, Introduction to Computer Hardware, Business Communication, Intro Bus Comp Lab, Intermediate Microsoft Excel
MISSION COLLEGE
OnlineIT
YEAR UP
San Jose, CASkills
- QA/Testing Processes
- Troubleshooting Processes
- Remote support
- Software updates
- Technical Support
- Training Initiatives
- Process Optimization
- Inventory Management
- Google Workspace
- MS Excel
- MS Word
- MS Teams
- Dropbox
- Zoom
- Slack
- MS SharePoint
- ServiceNow
- Canva
Awards
- Recipient of Professional of the week award from Year Up United for academic abilities.
- Recipient of Strive to learn award from Year Up United for academic abilities.
Languages
- Fluent in Spanish
- Fluent in English
References
References available upon request.
Timeline
Computer Support Analyst 1 Intern
STANFORD UNIVERSITY
07.2024 - Current
Engineering Specialist
SEAGATE
03.2022 - 07.2023
Software Tester
NVIDIA
08.2018 - 01.2021
High School Diploma -
BOYNTON HIGH SCHOOL
Linux essentials, Introduction to Networking, Introduction to Computer Hardware, Business Communication, Intro Bus Comp Lab, Intermediate Microsoft Excel
MISSION COLLEGE
IT
YEAR UP
Similar Profiles
Brenda ChenBrenda Chen
Foodservice Procurement Manager at Stanford UniversityFoodservice Procurement Manager at Stanford University
Elovia SyafronElovia Syafron
Project Officer at Stanford UniversityProject Officer at Stanford University
Temitayo OgunremiTemitayo Ogunremi
Scientific Research Intern at Stanford UniversityScientific Research Intern at Stanford University