David Downey
Martinsburg,WV
Summary
Operations professional with a deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering a collaborative work environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Critical Operations Supervisor
QTS Data Centers
12.2024 - Current
- Supervised daily operations to ensure efficient data center functionality.
- Coordinated with cross-functional teams to optimize workflow and improve service delivery.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Trained and mentored staff on standard operating procedures and safety protocols.
- Coordinated emergency response plans in times of crisis situations affecting company operations.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Hired, managed, developed, and trained staff. Established and monitored goals and conducted performance evaluations for staff.
Critical Operations Technician II
QTS Data Centers
06.2021 - 11.2024
- Operated and maintained critical data center infrastructure systems.
- Monitored environmental conditions to ensure optimal equipment performance.
- Conducted routine inspections and preventive maintenance on equipment.
- Collaborated with team to troubleshoot and resolve operational issues efficiently.
DC Power Specialist
Capitol Power Group
05.2018 - 05.2021
- Perform preventive, scheduled and unscheduled maintenance on UPS, Inverters, Load Banks, and DC Plants
- Perform site survey and establish scope of work for removal and installation of powered equipment
- Mentored new hires, develop training programs for stronger staff development and increased productivity.
Field Service Technician
Unified Power
01.2016 - 05.2018
- Perform inspections, preventative maintenance, diagnose faults, and repair on;
• Uninterruptible Power Supplies
• DC Plants
• Inverters
• Power Distribution Units - Provide technical support for customers on operational and maintenance aspects of services being provided
Field Service Engineer
Critical Power USA
10.2012 - 01.2016
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Checked safety practices and integrity of PPE.
- Maintained tools and equipment, parts inventory and library of machine manuals.
Facilities Technician
Richard B Rudy Inc
08.2007 - 10.2012
- Maintain and repair boiler and water pump system
- Develop and establish safety procedures to meet OSHA standards
- Perform daily inspection of all facility equipment.
- Create and develop standardized work orders and MOPs
Education
High School Diploma -
Gov. Thomas Johnson High School
Frederick, MD06.2007
Skills
- Operations management
- Performance monitoring
- Customer relations
- Root-cause analysis
- Facilities maintenance
Certification
- Toshiba 1600xp Certification June 2017
- Toshiba 4000 series UPS Certification August 2017
- Alpha AMPS 80 AMPS 24 Certification July 2016
- OSHA 10
- OSHA 30
- NFPA 70e
- First Aid & CPR
Timeline
Critical Operations Supervisor
QTS Data Centers
12.2024 - Current
Critical Operations Technician II
QTS Data Centers
06.2021 - 11.2024
DC Power Specialist
Capitol Power Group
05.2018 - 05.2021
Field Service Technician
Unified Power
01.2016 - 05.2018
Field Service Engineer
Critical Power USA
10.2012 - 01.2016
Facilities Technician
Richard B Rudy Inc
08.2007 - 10.2012
High School Diploma -
Gov. Thomas Johnson High School