David Dufoe
Castle Rock,CO
Summary
Seasoned automotive professional with extensive experience as a dealer automotive technician, and assistant service manager at BMW of Ocala. Excelled in bumper-to-bumper diagnostics and repair, team productivity, and customer service solutions. Maintained outstanding reputation and satisfaction while owning and operating a local business.
Overview
8
8
years of professional experience
Work History
Lead Technician
Snodgrass Auto Repair
04.2023 - Current
- Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
- Increased customer trust by providing accurate explanations of technical issues and offering appropriate solutions tailored to individual needs.
Automotive Technician
Gary Yeomans Ford Lincoln
08.2022 - 04.2023
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new components.
Owner/Operator
Apex Service
01.2022 - 08.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Assistant Service Manager
Bmw Of Ocala
04.2020 - 01.2022
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Dealer Automotive Technician
Various Manufacturer Stores
01.2017 - 04.2020
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
Education
Porsche Certifications - Porsche Manufacturer Training
Porsche PTAP
Atlanta, GA08.2018
Associate of Occupational Studies - Automotive Technology
Universal Technical Institute
Orlando, FL11.2017
Skills
17 PCNA Instructor led classes
Porsche Bronze Technician
EPA-Authorized Section 609
UTI Student of the Course
Skill set
- Ability to test, diagnose, and repair basic and advanced electrical systems.
- Experienced in safely testing, diagnosing, and repairing high voltage electrical systems.
- Proficient with diagnosing mechanical systems such as motors, transmissions, etc.
- Expert at diagnosing and repairing plumbing circuits such as vehicle cooling systems etc.
- Comfortable at communication and maintaining professional relationships with customers.
- Accomplished in providing all necessary documentation for warranty work.
- High Praise for the ability to maintain high customer satisfaction
- Talented in management of day to day operation, to include marketing, dispatching, and communication.
Timeline
Lead Technician
Snodgrass Auto Repair
04.2023 - Current
Automotive Technician
Gary Yeomans Ford Lincoln
08.2022 - 04.2023
Owner/Operator
Apex Service
01.2022 - 08.2022
Assistant Service Manager
Bmw Of Ocala
04.2020 - 01.2022
Dealer Automotive Technician
Various Manufacturer Stores
01.2017 - 04.2020
Porsche Certifications - Porsche Manufacturer Training
Porsche PTAP
Associate of Occupational Studies - Automotive Technology
Universal Technical Institute
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