David Duque
West Palm Beach,FL
Summary
Dedicated customer service representative known for strong training skills and effective communication. Experience in collaborating with team members to optimize store efficiency, service delivery and maintain high standards of safety and sanitation.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Starbucks
West Palm Beach, FL
01.2021 - 01.2024
- Prepared and served meals to customers, ensuring timely and efficient service.
- Ensured cleanliness and sanitation of food preparation areas, contributing to a safe dining environment.
- Collaborated with team members to ensure smooth service during peak hours.
- Monitored inventory levels and reported shortages to management promptly.
- Trained new staff on proper food handling and safety procedures effectively.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Delivered meals to customers with a friendly and courteous demeanor, enhancing customer satisfaction.
Customer Service Representative
Wawa
West Palm Beach, FL
03.2019 - 05.2020
- Collaborated with team members to enhance customer service practices, resulting in a more positive shopping experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register, ensuring accurate cash handling and balancing.
- Maintained cleanliness and organization of checkout area and displays to create a welcoming environment for customers.
- Supported inventory management by restocking shelves as needed.
- Prepared and arranged ready-to-eat meals for customer display.
- Maintained cleanliness and organization of prepared foods area to ensure food safety and attract customers.
Phone Sales Representative
Gus Renny
West Palm Beach, FL
01.2018 - 01.2019
- Facilitated sales of car warranties through targeted phone interactions, contributing to overall revenue growth.
- Engaged customers by employing effective communication and active listening, ensuring a personalized experience.
- Developed rapport with clients to foster long-term relationships and loyalty.
- Resolved customer complaints by providing appropriate solutions and follow-up support.
- Identified customer needs and offered tailored solutions, enhancing customer satisfaction and driving repeat business.
Education
High School Diploma -
Forest Hill Community Highschool
West Palm Beach, FL05-2018
Skills
- Sales techniques
- Customer engagement
- Product knowledge
- Customer relationship management
- Transaction processing
- Data analysis
- Effective communication
- Problem solving
- Team collaboration
- Time management
Timeline
Customer Service Representative
Starbucks
01.2021 - 01.2024
Customer Service Representative
Wawa
03.2019 - 05.2020
Phone Sales Representative
Gus Renny
01.2018 - 01.2019
High School Diploma -
Forest Hill Community Highschool