David Ellis
Germanton,NC
Summary
Outgoing Service Consultant highly effective at maintaining smooth and efficient operations while serving customer needs and maximizing quality. Well-coordinated and accuracy-driven leader offering many years of experience in the field.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Lead service consultant
Hendrick Porsche
Greensboro, North Carolina
12.2020 - Current
- Managed customer feedback to enhance service quality and satisfaction.
- Resolved customer complaints promptly to ensure a positive experience.
- Assisted clients with vehicle service inquiries and appointments.
- Educated clients on vehicle maintenance and service recommendations.
- Coordinated service schedules with technicians and parts departments.
- Processed service orders and maintained accurate records in the system.
- Conducted follow-up calls to confirm customer satisfaction after services performed.
- Collaborated with sales team to identify potential service opportunities.
- Utilized problem solving skills while dealing with difficult situations involving dissatisfied customers.
Service Manager
Blue Ridge Dodge and Nissan
Martinsville, Virginia
12.2019 - 12.2020
- Managed daily service operations and workflow for automotive repairs and maintenance.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Oversaw team performance and ensured adherence to customer service standards.
- Trained staff on service procedures, enhancing team efficiency and skill levels.
- Coordinated service appointments and effectively managed customer expectations.
- Resolved customer complaints promptly, fostering positive relationships with clients.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
Service Advisor
Jerry Hunt Auto Sales & Truck Center
Lexington, NC
12.2018 - 12.2020
- Assisted customers with vehicle service needs and inquiries.
- Scheduled appointments and managed service department workflow.
- Communicated repair status and recommendations to customers effectively.
- Collaborated with technicians to ensure accurate service assessments.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Promptly responded to customer inquiries via phone, email or in person.
Service Lane Manager
Bob King Kia
Winston-Salem, North Carolina
04.2009 - 12.2018
- Managed daily service lane operations and workflow efficiency.
- Supervised daily operations of the service lane area including monitoring performance levels of employees.
- Monitored employee performance to ensure adherence to company standards.
- Led team training sessions on customer service best practices.
- Trained new employees on the use of computer systems, software applications, order entry systems, products, services, safety protocols.
- Implemented process improvements to enhance customer satisfaction levels.
- Resolved customer complaints quickly and efficiently.
- Developed strong relationships with customers through effective communication.
- Coordinated vehicle inspections and maintenance scheduling for clients.
- Provided leadership support to team members during peak times or when additional assistance was needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Certified - Porsche
Porsche Certified
08.2026 - 08.2026
South Stokes High School
Walnut Cove, NCSkills
- Service quality assurance
- Service recommendations
- Service scheduling
- Team collaboration
- Technical communication
- Client relationship building
- Customer engagement
- Complaint resolution
- Customer service
- Problem solving
- Estimating
- Price quoting
- Multitasking and organization
- Team collaboration
- Team collaboration
Certification
Porsche certified
GM certified
Nissan certified
Timeline
Certified - Porsche
Porsche Certified
08.2026 - 08.2026
Lead service consultant
Hendrick Porsche
12.2020 - Current
Service Manager
Blue Ridge Dodge and Nissan
12.2019 - 12.2020
Service Advisor
Jerry Hunt Auto Sales & Truck Center
12.2018 - 12.2020
Service Lane Manager
Bob King Kia
04.2009 - 12.2018
South Stokes High School