Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
SupervisorCustomer Service RepresentativeChildcare AssistantWork Type
Full TimeLocation Preference
On-SiteLocation: Topeka, KS
Open to relocation: Yes
Open To Work
David Erhart
Topeka,KS
Work Preference
Summary
I would like to change careers to one of my passions: finance/banking. I love math, finance, and helping the public with their financial success. I would like the opportunity to break into the field of banking and finance and learn a new career.
I have over ten years of customer service experience in food service, and nine years of Medicaid experience (which includes customer service experience). So i believe i am qualified and ready to learn the position.
Overview
7
7
years of professional experience
Work History
Supervisor
KDHE KanCare
Topeka KS
06.2022 - Current
- Supervise and support a team of 10 Medicaid Eligibility Specialists processing KanCare applications and case reviews
- Manage employee scheduling, workload distribution, and daily operations to ensure timely case processing and service delivery
- Conduct quality assurance audits for compliance with state and federal Medicaid regulations, policies, and accuracy standards
- Review reports and performance metrics to monitor productivity, identify trends, and address operational issues
- Serve as a liaison between staff, upper management, and the public to resolve escalated case concerns and eligibility questions
- Provide coaching, guidance, and ongoing support to staff regarding Medicaid policies, procedures, and system processes
- Assist with operational adjustments and workflow management to meet changing agency priorities and deadlines
Eligibility Consultant
KDHE KanCare
08.2020 - 06.2022
- Processed Medicaid eligibility applications and case actions for multiple KanCare program areas based on agency needs
- Evaluated complex and high-risk cases requiring advanced review, policy interpretation, and detailed documentation
- Selected for a specialty team handling sensitive and escalated eligibility determinations
- Maintained compliance with state and federal Medicaid regulations while ensuring accuracy and timely case resolution
- Collaborated with internal departments and leadership to support efficient case processing and issue resolution
- Developed broad knowledge of Medicaid operations through cross-training in multiple program areas and functions
Hybrid Eligibility Specialist
Maximus
02.2019 - 07.2020
- Screened and processed Medicaid applications for Family Medical and Elderly & Disabled (E&D) programs using KEES, KAECES, and MaxKnowledge systems
- Communicated with applicants to explain eligibility requirements, obtain documentation, and resolve case-related questions
- Maintained accuracy and productivity standards in a high-volume processing environment
- Demonstrated strong knowledge of Medicaid systems, policies, and procedures to support efficient application processing
- Promoted to Hybrid Eligibility Specialist within months of hire based on performance, adaptability, and technical proficiency
- Assisted consumers with navigating Medicaid processes while delivering professional customer service and support
Children’s Church Volunteer
Topeka Bible Church
Topeka KS
01.2020 - Current
- Plan and lead curriculum for kindergarten level children
- Delegate tasks to staff and volunteers
- Maintain records of children, volunteer assignments, and ministry activities
- Coordinate the engagement of families at drop off and pick up of each child
Education
Bachelor of Business Administration -
Washburn University of Topeka
Topeka, KS12.2016
Skills
Customer Service & Public Communication
Team Work
Cash Handling Experience
Passion for Finance
Timeline
Supervisor
KDHE KanCare
06.2022 - Current
Eligibility Consultant
KDHE KanCare
08.2020 - 06.2022
Children’s Church Volunteer
Topeka Bible Church
01.2020 - Current
Hybrid Eligibility Specialist
Maximus
02.2019 - 07.2020
Bachelor of Business Administration -
Washburn University of Topeka