David Esparza
San Jose,CA
Summary
Detail-oriented and customer-focused professional with a proven track record of delivering exceptional technical support and customer service. Skilled in troubleshooting, problem resolution, and maintaining client devices and systems. Highly organized and dependable candidate successful at managing multiple priorities with a positive attitude. Demonstrates a willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges and allows for the utilization of interpersonal skills, excellent time management, and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Community Relations Representative
Irvine Company
09.2019 - Current
- Conduct consultations with customers to identify opportunities for upselling and enhance resident relations
- Resolve resident concerns and support move-in/move-out processes efficiently
- Maintain accurate records of resident interactions and contribute insights for process improvement
- Lead resident retention efforts, managing renewal paperwork and achieving financial goals.
Lead Production Associate (Model 3)
Tesla
09.2017 - 07.2019
- Supervised a team of production associates, ensuring a safe and productive work environment
- Provided training across multiple workstations and monitored the production line for defects
- Developed and executed a team training plan, tracking skill development and fostering talent
- Operated manufacturing equipment, prioritizing health and safety concerns.
Sales Support Representative
AT&T
03.2007 - 09.2017
- Delivered exceptional customer experiences by coordinating interactions and minimizing wait times
- Upheld store operating procedures, including inventory management and cash handling
- Served as the operational liaison between agents, vendors, customers, and AT&T departments
- Provided training and coaching on policy and procedure execution.
Education
Bachelor of Business Administration - Operations & Supply Chain Management
San Jose State University
San Jose, CA05.2025
Associate in Arts, Business Administration -
Evergreen Valley College
San Jose, California05.2019
High School Diploma -
William C. Overfelt High School
San Jose, California06.2003
Skills
- Technical Support
- Customer Service
- Troubleshooting
- IT Asset Management
- Hardware and Software Support
- Communication
- Problem Resolution
- Team Collaboration
- Policy analysis
- Partnership Development
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organizational Skills
- Reliability
Timeline
Community Relations Representative
Irvine Company
09.2019 - Current
Lead Production Associate (Model 3)
Tesla
09.2017 - 07.2019
Sales Support Representative
AT&T
03.2007 - 09.2017
Bachelor of Business Administration - Operations & Supply Chain Management
San Jose State University
Associate in Arts, Business Administration -
Evergreen Valley College
High School Diploma -
William C. Overfelt High School
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