Spencer Todd
Escondido,CA
Summary
Results-driven professional with experience building strong relationships, driving engagement, and delivering measurable outcomes through sales, business ownership, and exceptional customer service. Skilled at assessing individual needs, resolving complex issues, and managing high-volume communications. Excels at building relationships, optimizing processes, and achieving results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Community Relations Representative
The Irvine Company
San Diego, USA
09.2025 - Current
- Achieve a 95% renewal rate by building strong relationships and ensuring a positive experience.
- Handle 50+ daily calls and interactions with residents and prospects, providing exceptional service while assessing needs and connecting individuals to the right solutions.
- Resolve concerns and conflicts promptly, demonstrating strong problem-solving and relationship management skills.
- Manage applications, agreements, and key processes accurately and efficiently, ensuring smooth workflows and compliance.
- Collaborate with internal teams to track performance metrics, streamline processes, and implement improvements that enhance efficiency and client satisfaction.
Real Estate Agent
Select Homes Real Estate
San Diego, USA
08.2016 - 07.2025
- Developed and maintained a robust client pipeline through proactive outreach, referrals, and strategic networking to drive engagement and growth.
- Facilitated high-stakes decision-making for clients by establishing trust, maintaining consistent communication, and guiding informed choices.
- Coordinated efforts among multiple parties to meet timelines, ensuring smooth and successful transaction outcomes.
- Managed detailed documentation and compliance requirements with accuracy and efficiency.
Founder & CEO
Select Pools LLC
San Diego, USA
07.2020 - 06.2025
- Built and scaled a service business, acquiring and retaining 60+ commercial and residential accounts, achieving a 98% client retention rate.
- Recruited, hired, trained, and managed employees, maintaining high performance and service standards to ensure quality delivery.
- Managed scheduling, communication, and issue resolution across multiple stakeholders, ensuring smooth operations.
- Generated repeat business through relationship management and consistent follow-through, fostering long-term client loyalty.
Recruiting Associate
Twenty Recruitment
Austin, USA
04.2019 - 12.2019
- Facilitated full-cycle recruiting for professional and technical roles by sourcing, screening, and coordinating 50–100 candidates per month to meet hiring needs.
- Conducted outbound outreach via phone, email, and LinkedIn, assessing candidate interest and fit to accelerate placement timelines.
- Managed candidate pipelines and CRM records, ensuring accurate documentation and consistent follow-up to streamline recruitment processes.
- Cultivated strong relationships in a fast-paced, metrics-driven agency environment, enhancing candidate engagement and satisfaction.
Education
Bachelor of Arts - Psychology
San Diego State University
San DiegoSkills
- Customer Relationship Management
- Client Retention & Satisfaction
- High-Volume Communication
- Consultative Selling & Needs Assessment
- Cross-Functional Collaboration
- Time Management
- Contract Management & Negotiation
- Sales Pipeline Management
- Lead Generation
- Customer Service & Issue Resolution
Timeline
Community Relations Representative
The Irvine Company
09.2025 - Current
Founder & CEO
Select Pools LLC
07.2020 - 06.2025
Recruiting Associate
Twenty Recruitment
04.2019 - 12.2019
Real Estate Agent
Select Homes Real Estate
08.2016 - 07.2025
Bachelor of Arts - Psychology
San Diego State University