David Essick
Deltona,FL
Summary
IT Professional skilled in desktop support, software quality assurance, and A/V services. Experienced in troubleshooting, user support and maintaining critical systems. Strong communicator and collaborator, dedicated to delivering reliable tech solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Asset Management Technician
TopBuild
Daytona Beach, FL
01.2026 - Current
- Diagnosed and repaired equipment to minimize downtime and enhance operational efficiency.
- Conducted routine maintenance and inspections to ensure compliance with safety standards.
- Analyzed technical issues, providing solutions that improved performance reliability.
- Responded to support tickets for new hardware and Imaged with SCCM and Microsoft Intune.
Desktop Support
Wycliffe Associates
Orlando, FL
01.2021 - Current
- Responsible for operating and managing IT desktop support portal using Freshservice ticketing system while providing quality service.
- Delivered clear, patient and professional support for over 200 users both on site and globally
- Installed, configured, and maintained business critical applications
- Established vendor relationships to help find solutions to meet service needs
- Test in house software manually and using SikuliX
- Created and updated documentation for common technical issues in the company’s knowledge base to streamline future support
- Plan, monitor and enforce company IT policies to maintain system integrity and compliance
- Maintain and audit security cameras for monetary donation security compliance
- Operate, support, and maintain three Microsoft Teams conference room as well as a live venue
Entertainment Technician
Walt Disney World
Orlando, FL
01.2018 - 01.2021
- Support and operate entertainment venues across all four Walt Disney World properties.
- Operated and maintained complex lighting systems for the live show Finding Nemo the Musical
- Conducted daily equipment inspections and preventative maintenance to ensure optimal performance and safety compliance
- Collaborated with show directors, stage managers, and technical teams to achieve creative and technical lighting objectives aligned with Disney’s entertainment standards
IT Desktop Support
DMI/INDYNE
Washington, D.C.
01.2011 - 01.2017
- Responsible for IT support, development, operations, and communications for over 200 NASA Headquarters employees.
- Provide first and second level technical support for hardware, software and network issues
- Diagnose and resolve end-user problems related to operating systems and applications
- Respond to help desk tickets, phone calls and emails in a timely and professional manner
- Provide conference room support for daily executive level briefings and special purpose meetings
Event Operations Coordinator/Analyst
INDYNE
Washington, D.C.
01.2007 - 01.2011
- Responsible for customer virtual IT services coordination and support for 22 event rooms at NASA Headquarters including scheduling, set up, and management of video services.
- Support participants including the NASA Administrator staff, colleagues, foreign entities, other NASA centers and federal government entities
Education
Bachelor's Degree -
Full Sail
Winter Park01.2018
Associate's Degree -
Full Sail
Winter Park01.2002
Skills
- Microsoft Office
- Microsoft Teams
- Adobe Acrobat
- Mac OS X
- Azure Active Directory
- Word Press
- Ninja RMM
- Microsoft Teams Admin
- Know B4 Security Training
- Microsoft Teams Phones
- Freshservice Ticketing
- Microsoft Intune
- Office 365 Admin
Certification
- Comp TIA A+ Certified
- Full Sail Tech Excellence Award
Timeline
IT Asset Management Technician
TopBuild
01.2026 - Current
Desktop Support
Wycliffe Associates
01.2021 - Current
Entertainment Technician
Walt Disney World
01.2018 - 01.2021
IT Desktop Support
DMI/INDYNE
01.2011 - 01.2017
Event Operations Coordinator/Analyst
INDYNE
01.2007 - 01.2011
Bachelor's Degree -
Full Sail
Associate's Degree -
Full Sail