David Estrella
Front Of House Dining Room Trainer
Gilbert,AZ
Summary
Energetically led The Keg Steakhouse + Bar teams, enhancing dining experiences through expert food and beverage pairings and exceptional wine service. Mastered server management and training, significantly uplifting service standards. Certified in Food and Liquor Handling, my strong leadership and upselling strategies propelled customer satisfaction and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Variable Manager
The Keg Steakhouse + Bar
Gilbert, Arizona
02.2021 - Current
- Ensured compliance with industry regulations and company policies.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Lead Dining Room Trainer
The Keg Steakhouse + Bar
Gilbert, Arizona
11.2014 - Current
- Conducted training sessions for new service staff on product knowledge and customer service policies.
- Coached employees on proper use of equipment used in customer service roles.
- Conducted training sessions for new employees on company policies and procedures.
Education
High School Diploma -
Coconino High School
Flagstaff, AZ06-2004
Skills
- Food and beverage pairings
- Wine service
- Server management
- Dining customer service
- Point of sale (POS) system operations
- Strong leadership
- Upselling strategies
- Training expertise
Affiliations
Providing sound reinforcement to special events or small to medium groups allows me to express my passion while engaging with groups or likeminded individuals.
Seize any opportunity to further my experience in regards to Variable Manager.
Accomplishments
Shortly after my promotion from Dining Room to Bar I've obtained FOH Training position in year 2015 and have honed those skills indefinitely.
Certification
- AZ Title 4
- Maricopa County Food Handlers
References
References available upon request.
Timeline
Variable Manager
The Keg Steakhouse + Bar
02.2021 - Current
Lead Dining Room Trainer
The Keg Steakhouse + Bar
11.2014 - Current
- AZ Title 4
- Maricopa County Food Handlers
High School Diploma -
Coconino High School
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