DAVID EVANS
Belmont,Massachusetts
Overview
37
37
years of professional experience
Work History
Customer Service Representative/Sales Associate
Hertz
08.2007 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Courier/Project Coordinator
Fed Ex Express
07.1988 - 07.2007
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Education
No Degree - Buisnesss
Salem State University/Bentley
Salem, MA/Waltham, MaHigh School Diploma -
Melrose High
Melrose, Ma06-1988
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Complaint handling
- Conflict resolution
- Microsoft Excel
- Complaint resolution
- Payment processing
- Product knowledge
- Team development
- Documentation
- Administrative support
- Microsoft Office Suite
- Product sales
Timeline
Customer Service Representative/Sales Associate
Hertz
08.2007 - Current
Courier/Project Coordinator
Fed Ex Express
07.1988 - 07.2007
No Degree - Buisnesss
Salem State University/Bentley
High School Diploma -
Melrose High