Overview
Work History
Education
Skills
Timeline
Generic

DAVID EVANS

Belmont,Massachusetts

Overview

37
37
years of professional experience

Work History

Customer Service Representative/Sales Associate

Hertz
08.2007 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Courier/Project Coordinator

Fed Ex Express
07.1988 - 07.2007
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.

Education

No Degree - Buisnesss

Salem State University/Bentley
Salem, MA/Waltham, Ma

High School Diploma -

Melrose High
Melrose, Ma
06-1988

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Complaint handling
  • Conflict resolution
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Product knowledge
  • Team development
  • Documentation
  • Administrative support
  • Microsoft Office Suite
  • Product sales

Timeline

Customer Service Representative/Sales Associate

Hertz
08.2007 - Current

Courier/Project Coordinator

Fed Ex Express
07.1988 - 07.2007

No Degree - Buisnesss

Salem State University/Bentley

High School Diploma -

Melrose High

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DAVID EVANS