Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic
David Feltes

David Feltes

Austin,TX

Summary

Dynamic shift lead manager with over 15 years of experience in supervising operations and training staff. Skilled in problem-solving and customer relationship management, contributing to improved service delivery and team performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Clerk

LA Fitness International
Round Rock, TX
07.2025 - Current
  • Streamlined client services through efficient handling of billing and membership services for club access and amenities.
  • Executed collection calls on past-due balances and owed membership dues.
  • Maintained club organization to meet cleanliness and order guidelines.

Shift Lead Manager

CVS
Austin, TX
11.2024 - 06.2025
  • Supervised daily operations to ensure smooth workflow and service delivery.
  • Trained new staff on procedures and customer service standards.
  • Managed inventory levels, placing orders to maintain stock availability.
  • Assisted customers with inquiries, resolving issues promptly and professionally.

Business Owner

Cosmic Connections
Austin, TX
07.2021 - 06.2024
  • Managed daily operations and ensured smooth workflow across all business areas.
  • Developed marketing strategies and executed promotional campaigns to attract customers.
  • Trained new employees on operational procedures and company policies effectively.
  • Analyzed market trends to identify opportunities for business growth and improvement.

Product Sales Specialist

ePayPolicy
Austin, TX
05.2019 - 03.2021
  • Managed inbound and outbound calls to ensure customer satisfaction.
  • Provided accurate information about products and services to clients.
  • Assisted customers in resolving issues and answering inquiries promptly.
  • Utilized CRM software to track customer interactions and preferences.

Sales Specialist

Web.com
Austin, TX
10.2012 - 01.2019
  • Engaged customers to identify their needs and recommend appropriate solutions.
  • Managed product presentations to enhance customer understanding and interest.
  • Collaborated with marketing teams to develop promotional materials for sales initiatives.
  • Trained new staff on sales techniques and product knowledge to ensure consistency.

Education

Bachelor of Science - Military ROTC/ American History

Virginia Military Institute
Lexington, VA
12-2008

Skills

  • Billing management
  • Collection procedures
  • Inventory management
  • Customer relationship management
  • Staff training
  • Team leadership
  • Problem solving
  • Time management
  • Effective communication

Affiliations

  • Chess Club
  • Athletics, weight lifting
  • Sales Representative
  • Karaoke Club

Accomplishments

  • President's Club Championship Award 2016 & 2020
  • Marine Corps Officer OCS Graduate 2009
  • City of Champions Award-Sales 2014, 2015, 2016, 2018

Certification

  • Certified Personal Trainer
  • Student Counselor

Timeline

Operations Clerk

LA Fitness International
07.2025 - Current

Shift Lead Manager

CVS
11.2024 - 06.2025

Business Owner

Cosmic Connections
07.2021 - 06.2024

Product Sales Specialist

ePayPolicy
05.2019 - 03.2021

Sales Specialist

Web.com
10.2012 - 01.2019

Bachelor of Science - Military ROTC/ American History

Virginia Military Institute

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