David Fevrin
San Diego,CA
Summary
Motivated IT professional with a Bachelor's Degree in Information Technology and over four years of hands-on experience in IT support roles. Proficient in diagnosing hardware/software issues, providing exceptional customer service, and implementing effective IT solutions. Seeking to leverage my technical expertise and problem-solving skills to contribute to the success of an IT service help desk team.
Overview
5
5
years of professional experience
Work History
Help Desk Technician
Barrister Global Services Network
San Diego, CA
01.2023 - Current
- Diagnosed and resolved hardware/software issues, ensuring optimal system performance.
- - Assisted in PC builds, software installations, and provided technical support.
- System configuration/maintenance/support with standards, policy, and rules for server, network, security, etc
- - Supported the service desk team on network and infrastructure issues using SNOW for incident management.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Technical Support Representative
Sunrun
San Diego, CA
09.2021 - 05.2023
- Led customer education on product benefits, utilizing effective sales strategies to secure client engagement.
- - Managed CRM systems, developing metrics for customer service excellence and resolving client concerns
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Training and educating customers and staff on how to use the company’s products or services effectively
- Provide technical support across the company in person or over the phone
Intern
University of Massachusetts Boston
Boston, MA
06.2019 - 04.2021
- - Performed troubleshooting for computer issues and notified personnel of network outages.
- - Managed workstation setups, including laptops and printers, adhering to service request tickets
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Researching and identifying solutions to complex or unusual technical problems
- OS & Services installation/setup, maintenance, troubleshooting for multiple OS including Windows, Max, and Linux
Education
Bachelor of Science - Information Technology
University of Massachusetts - Boston
Boston, MA05-2020
Associate of Science - Business Administration
Bunker Hill Community College
Charlestown, MA07-2017
Skills
- Experienced with Database Management, Linux Administration, Operating Systems MAC OS, Windows, Linux/Unix, and Google Suite Drive, Docs, Sheet, Slides
- Proficient in Microsoft Office Suite Excel, Word, PowerPoint, Outlook and Tableau
- troubleshooting and resolving complex technical issues
- Excellent interpersonal and customer service skills, with a focus on providing support and fostering positive client relations
- Effective team player known for collaborating with colleagues to achieve objectives
Timeline
Help Desk Technician
Barrister Global Services Network
01.2023 - Current
Technical Support Representative
Sunrun
09.2021 - 05.2023
Intern
University of Massachusetts Boston
06.2019 - 04.2021
Bachelor of Science - Information Technology
University of Massachusetts - Boston
Associate of Science - Business Administration
Bunker Hill Community College
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