Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Fonseca

Stockton,CA

Summary

Dynamic manager with a proven track record at Pacific Avenue Bowl, excelling in operational management and customer service. Successfully enhanced community engagement through event coordination and staff training, while implementing safety protocols that ensured a secure environment. Recognized for resolving customer complaints swiftly, fostering a positive atmosphere and strong relationships.

Overview

9
9
years of professional experience

Work History

Manager

Pacific Avenue Bowl
Stockton , CA
10.2016 - Current
  • Managed daily operations to ensure smooth customer experiences at the bowling center.
  • Trained and supervised staff to deliver excellent customer service and maintain standards.
  • Coordinated events and leagues, enhancing community engagement and participation.
  • Implemented safety protocols to promote a safe environment for guests and employees.
  • Resolved customer complaints promptly to maintain a positive atmosphere in the venue.
  • Conducted regular inspections of facilities to uphold cleanliness and operational efficiency.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership during times of organizational change or crisis situations.

Education

High School Diploma -

Westport High School
Kansas City, MO
05-1973

Some College (No Degree) - Fire Science

Penn Valley Community College
Kansas City, MO

Skills

  • Customer service
  • Staff training
  • Operational management
  • Safety compliance
  • Customer relationship management

Timeline

Manager

Pacific Avenue Bowl
10.2016 - Current

High School Diploma -

Westport High School

Some College (No Degree) - Fire Science

Penn Valley Community College

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