David Frederick
Fate,TX
Summary
Dynamic and engaging professional with extensive experience in customer service and event coordination at Pappadeaux. Proven ability to enhance guest experiences through strong multitasking and effective communication. Recognized for resolving customer complaints and fostering loyalty, while maintaining high standards of cleanliness and responsible alcohol service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bartender
Texas Roadhouse Restaurant
Rockwall, TX
01.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Service Manager
Redstixx
Farmers Branch, TX
01.2022 - 2023
- Managed customer complaints with effective and timely solutions.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Directed recruitment, development, and supervision of service personnel to align with business aims.
Event Coordinator
Pappadeaux
Dallas, TX
01.2005 - 2021
- Coordinated schedules and timelines for events.
- Exhibited quick adaptability and problem-solving skills in response to sudden plan alterations.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Brainstormed and implemented creative event concepts and themes.
- Enhanced attendee experience by meticulously planning and executing event logistics.
Education
North Mesquite
Mesquite, TXSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
Certification
Tabc And food handlers
Timeline
Bartender
Texas Roadhouse Restaurant
01.2024 - Current
Service Manager
Redstixx
01.2022 - 2023
Event Coordinator
Pappadeaux
01.2005 - 2021
North Mesquite