Tasty Creation Catering / Table for Two, Events and Catering
Weeki Wachi,FL
34
years of professional experience
Food Service Industry Professional experienced in safe food preparation and food service management. Achieved results through effective staff management, training, and adherence to company standards, consistently exceeding expectations in food delivery and return on investment. Focused on enhancing organizational brand and meeting company goals through organized practices and adaptability.
Work History
Manager/Second Class Petty Officer, Fourth in Command
4 Years 4 Months
UNITED STATES COAST GUARD | 08.1992 - 12.1996
Managed daily operations of the dining facility. Completed all monthly reports including operational statements and inventory. Conducted necessary food inventory and menu planning.
Ensured compliance with Coast Guard service standards to deliver high-quality dining experiences for personnel.
Administered and controlled all Coast Guard food service facility dining operations aboard assigned cutter.
Executed daily security and safe operations of all subsistence items related to the food service operation.
(The United States Coast Guard (USCG) is a branch of the United States Armed Forces and one of the country's seven uniformed services. The Coast Guard is a maritime, military, multi-mission service unique among the U.S. military branches for having a maritime law enforcement mission (with jurisdiction in both domestic and international waters) and a federal regulatory agency mission as part of its mission set.)
Crew Chief Customer Service Agent
2 Years 9 Months
AMERICAN AIRLINES | 01.2024 - Current
Performed daily ground operations that provided safe and secure handling of aircraft, passengers’ personal belongings, freight, and USPS mail. Executes all job duties such as loading and unloading of baggage and freight, servicing aircraft, connecting ground electrical and air conditioning to aircraft.
Assisted aircraft arrival at the gate, ensuring timely schedules for passengers.
Executed proper loading procedures to ensure correct weight and balance of the aircraft.
Encouraged teamwork by actively helping colleagues complete their assigned responsibilities.
Trained new hires on ramp operations procedures to enhance team readiness.
(At American Airlines, our purpose is to care for people on life's journey. Together with our American Eagle regional partners, we offer thousands of flights daily to more than 350 destinations in more than 60 countries.)
Owner / Executive Chef
10 Years 9 Months
Tasty Creation Catering / Table for Two, Events and Catering | 01.2016 - Current
Managed staffing for events exceeding 150 guests, ensuring optimal service delivery.
Partnered with venues across South Florida, establishing relationships as a preferred catering partner.
Managed Staffing for multiple events in excess 150 guests or more
Successfully managed all logistics to each wedding to include, all rentals, staffing, food production, and other vendors that were scheduled for the events.
Improved Sales each year by 12% to 17% year over year.
Coordinated catering services for luxury weddings throughout South Florida
Senior Food and Beverage Manager
1 Year
Riverside Hotel | 01.2015 - 01.2016
Successful implementation of a new coffee bar that caters to the morning traveler. Daily revenue exceeded anticipated budget by 33%.
Managed controllables for all outlets and lounges, achieving 4% budget savings.
Implementation of cost cutting in-house linen program for all food and beverage outlets resulting in a 60% savings.
Collaborated with sales department to boost private dining bookings in fine dining outlet by 8%.
Oversaw daily activities of a historic hotel situated on Los Olas Blvd in downtown Fort Lauderdale.
Universal Reservation Agent
1 Year
Norwegian Cruise Line | 01.2014 - 01.2015
Plan cruise vacations for guests on all Norwegian Cruise Line Ship. Provide Customer Service and timely assistance to all travel agents.
Addressed customer inquiries during reservation calls to ensure satisfaction.
Managed customer profiles, maintaining accurate and up-to-date information to facilitate seamless cruise reservations.
Collaborated with inter-departments to enhance guest experience from booking to reservation completion.
(Norwegian Cruise Line is the innovator in cruise travel with a 47-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility. Today, Norwegian invites guests to "Cruise Like a Norwegian" on one of 13 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea).
Education
MBA - Global Operations and Supply Chain Management
Capella University | Minneapolis, Minnesota | 02.2017
Bachelors - Culinary Arts & Food Service Management with a minor in Beverage Service
Johnson & Wales University | North Miami, Florida
(BS)
Associates - Culinary Arts
Johnson & Wales University | North Miami, Florida
(AS)
No Degree - Culinary Arts
Coast Guard Subsistence School | Oxnard, CA
Skills
Operations management
CRM management
Staff management
Team leadership
Staff training
Team management
Performance evaluations
Operations management
Time management
Decision-making
Employee development
Conflict resolution
Relationship building
Business operations
Shift scheduling
Customer service
Time management
Timeline
Crew Chief Customer Service Agent
AMERICAN AIRLINES
01.2024 - CurrentRead More
Owner / Executive Chef
Tasty Creation Catering / Table for Two, Events and Catering
01.2016 - CurrentRead More
Senior Food and Beverage Manager
Riverside Hotel
01.2015 - 01.2016Read More
Universal Reservation Agent
Norwegian Cruise Line
01.2014 - 01.2015Read More
Manager/Second Class Petty Officer, Fourth in Command
UNITED STATES COAST GUARD
08.1992 - 12.1996Read More
Coast Guard Subsistence School
No Degree from Culinary Arts
Read More
Johnson & Wales University
Associates from Culinary Arts
Read More
Johnson & Wales University
Bachelors from Culinary Arts & Food Service Management with a minor in Beverage Service
Read More
Capella University
MBA from Global Operations and Supply Chain Management