David Gage
River Rouge,MI
Summary
Dynamic Shift Manager with a proven track record at Taco Bell Restaurant, enhancing team performance and customer satisfaction through effective training and mentoring. Skilled in inventory control and operations management, I've significantly reduced costs while fostering a positive work environment. Expert in customer service and process improvements, contributing to increased sales and efficiency. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell Restaurant
Lincoln Park, MI
11.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Identified potential bottlenecks in the operational processes which resulted in improved productivity levels over time.
- Assisted in budget preparation for the department which led to better financial management throughout the year.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Managed staff hiring, training and supervision.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Cultivated professional working relationships with peers and supervisors.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Supervised ongoing daily production phases.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Education
Highschool Diploma -
River Rouge High School
River Rouge, MI06.2022
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Accurate money handling
- Workplace Safety
- Staff Motivation
- Opening and closing procedures
- Punctual and Reliable
- Handling Customer Complaints
- Energetic and Enthusiastic
- Training and mentoring
- Relationship Building
- Team Development
- Delegating Work
- Mentoring and Coaching
- Quality Assurance
- Staff Training and Onboarding
- Interpersonal Skills
- Inventory Control
- Staff Development
- Delegation capabilities
- Payment Processing
- Documentation And Reporting
- Safety Compliance
- Schedule Management
- Flexible Schedule
- Inventory controls
- Sales Strategies
- Hiring and Recruiting
- Operations Management
- Performance reviewing
- Equipment Troubleshooting
- Compliance understanding
- Budgeting knowledge
- Schedule oversight
- Supply Ordering
- Tech-Savvy
- Process Improvements
Certification
I am serv safe certified
Timeline
Shift Manager
Taco Bell Restaurant
11.2022 - Current
Highschool Diploma -
River Rouge High School