David Garcia Jr
Portland,TX
Summary
Highly organized and dependable candidate with a knack for efficiently managing multiple priorities. Maintains a positive attitude and mindset. Demonstrated success in assuming additional responsibilities to ensure the achievement of team goals. Possesses versatile skills in project management, problem-solving, collaboration, and a drive for growth. Also able to bring a fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Representative
Gtek Communications
04.2024 - Current
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport building.
- Developed strong relationships with clients, fostering a sense of trust and reliability in the company''s services.
- Documented customer interactions in internal database to maintain customer service history details.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Asset Protection Associate
Walmart
03.2023 - 03.2024
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Controlled reduction of loss inventory by protecting company assets.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
MAIL PROCESSING ASSISTANT LEVEL 7
UNITED STATES POST OFFICE
09.2020 - 01.2021
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Trained various groups of people of different ages and backgrounds
- Worked closely with the managers of the Postal Plant, Freight, and the Express Mail Department
- Performed successfully working within tight deadlines and fast-paced atmospheres
- Perform duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environments
- Communicated with management when machinery or equipment wasn't working and if it was running smoothly in my department
Education
Associate Degree -
DEL MAR COLLEGE
High School -
GREGORY PORTLAND HIGH SCHOOL
01.2018
Skills
- Rapid Learner
- Communication
- Progress Reports
- Microsoft
- Ordering and Testing Equipment
- Team and Time Management
- Leadership
- Call center experience
Certification
- Certified Professional Installer (CPI) Federated Wireless 2029-08-30
Languages
Spanish
Native or Bilingual
Timeline
Customer Experience Representative
Gtek Communications
04.2024 - Current
Asset Protection Associate
Walmart
03.2023 - 03.2024
MAIL PROCESSING ASSISTANT LEVEL 7
UNITED STATES POST OFFICE
09.2020 - 01.2021
High School -
GREGORY PORTLAND HIGH SCHOOL
Associate Degree -
DEL MAR COLLEGE
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