A reliable customer service professional with proven track record in account management and client relations. Known for building strong team dynamics and delivering consistent results. Adaptable to evolving business needs while maintaining focus on communication and problem-solving skills.
Work History
Customer Account Representative
2 Years 1 Month
BFG Supply Co | 07.2024 - Current
Provided exceptional customer service, resolving inquiries and concerns efficiently.
Managed customer accounts, ensuring accurate information and timely updates.
Collaborated with sales team to streamline account management processes.
Implemented new software tools to enhance data tracking and reporting accuracy.
Analyzed customer feedback to identify areas for service improvement and development.
Increased client retention, consistently maintaining strong relationships with key accounts.
Devised tactics to grow customer base and boost sales.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Collaborated with sales teams to upsell products and services, resulting in increased revenue.
Delivered exceptional support by coordinating resources across multiple departments to address client needs effectively.
Facilitated successful account transitions during employee turnover periods by thoroughly documenting all pertinent details and ensuring seamless handoffs between representatives.
Navigated complex billing systems to generate invoices and resolve discrepancies quickly.
Production clerk
1 Year 6 Months
NIC GLOBAL | 07.2022 - 01.2024
Responsible for internal/external purchasing, creating purchase requisitions and purchase order receipts, Data entry, Communicating with customers, vendors and clients in a timely manner, Resolved customer issues by identifying challenges and providing effective solutions. for customers was a huge role I played in my position as a production clerk.
Managed inventory control processes to ensure accurate stock levels and minimize discrepancies.
Managed documentation for work orders, ensuring completeness and accuracy in record keeping.
Coordinated with multiple departments for smooth production flow and faster product delivery.
Assisted management with long-term capacity planning activities based on historical trends and future projections.
SERVER
2 Years 9 Months
Crumbzz | 04.2019 - 01.2022
Served multiple table sections while overseeing shift operations as opener and closer, utilizing teamwork and extensive menu knowledge to enhance guest experiences.
Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
Coordinated food and beverage orders to ensure timely and accurate service delivery.
Trained new staff on restaurant protocols, enhancing team performance and efficiency.
STORE MANAGER
10 Months
XTREME SALADS | 07.2018 - 05.2019
Managed daily store operations, ensuring optimal inventory levels and product availability.
Trained and mentored staff to enhance customer service and operational efficiency.
Implemented cost-saving measures that improved overall store profitability and reduced waste.
Established employee performance metrics, fostering a culture of accountability and continuous improvement.
Led regular team meetings to align goals, address challenges, and share best practices among staff.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
SERVER
1 Year 2 Months
LAKEWOOD CAFE | 12.2017 - 02.2019
Served multiple table sections in fast-paced, high-volume breakfast and lunch diner, efficiently managing regulars' requests.
Delivered exceptional customer service in fast-paced dining environment.
Collaborated with kitchen staff to ensure timely food delivery and quality standards.
Trained new servers on menu items, service protocols, and point-of-sale systems.
CLERK/CASHIER/ORDER FULFILLMENT
10 Months
KONA IRRIGATION | 12.2016 - 10.2017
Handled inbound phone orders, estimates, order fulfillment, and data entry while providing customer service to contractors and retail customers.
CUSTOMER SERVICE/ESTIMATOR
1 Year 11 Months
D & K AUTO BODY AND PAINT | 11.2014 - 10.2016
Managed inbound calls from car rental agencies, customers, and vendors, providing estimates and coordinating daily drop-offs, pickups, and returns of rental vehicles.
Assessed vehicle damage and prepared detailed cost estimates for repairs and paint jobs.
Collaborated with technicians to determine necessary materials and labor for restoration projects.
Communicated effectively with customers to explain estimate details and address concerns.
CONSTRUCTION CLEANUP & FINAL CLEAN
2 Years 4 Months
QUEENS CONSTRUCTION | 05.2012 - 09.2014
Cleaned onsite during construction projects and performed final cleans for completed high-end residential homes and commercial projects.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
CASHIER
1 Year 4 Months
MCDONALDS | 12.2010 - 04.2012
Took orders and fulfilled transactions efficiently in high-volume, fast-paced environment.
Processed high-volume transactions efficiently in fast-paced environment.
Maintained accurate cash drawer and balanced registers at shift end.
Provided exceptional customer service, resolving inquiries and issues promptly.
Education
High School Graduate - High School
Kealakehe High School | Kailua-Kona | 01-2010
with Honors
Skills
Client retention
Customer relations
Rapid learner
Data entry proficiency
Strong negotiation
Account management
Proven multi-tasker
Conflict resolution
Customer account management
Customer loyalty
Quick learner
Interests
Highly skilled
competitive motocross riding from age 8 to 18
Accomplished
competitive 6-man and 1-man outrigger paddling from age 9 to 18
Entertainer- Hawaiian Hula Dancing from age 4 to 21